I would just like to share the response I received from customer support, after my device died after a few swim sessions and clearly seemed to be waterlogged:"Thank you for contacting us

Customer support isn't very helpful and they take quite a while to return emails

Customer support is almost non existent.

Customer support page is very well hidden and only mean of contact is via form that failed to accept repeated attempts to submit form (across multiple devices and browsers).

If it does happen to malfunction, their customer support will do the best to fix it or send you a new one

Customer support is very responsive though.

I simply contacted customer support and they sent a new one to me right away for no charge.

Out of frustration, I contacted customer support

Contacted customer support

I context the customer support and they helped me and send me a new one for free

Below is the response from customer support.

When I contacted customer support, they said they would replace it, but they don't have black

Contacted customer support via email and eventually was offered a 100% discount if I bought a replacement via their website - which might have been fine, except that shipping and fees would have cost me more than I spent on the Flash in the first place

Customer support was able to send me a new MisFit free of charge

Customer support is dodgy, telling me to update the app (set to auto update on Google play so it is) and they will "work on" recovering lost data because it has just stopped working and recording for a few days and then started again

Two star lost for reliability but gained one star for awesome customer support!

If you need to contact customer support, you're screwed

Misfit customer support was absolutely no help

I tried emailing customer support and received no answer.

Also I had a problem with the spotify functionality and customer support responded at a decent amount of time

I contacted customer support and have been waiting(at this

, I like the help it gives me in being conscious of my sleep time, I like the concept, and I appreciate good customer support

I have sent messages to customer support about my broken wrist band and they never replied

I again wrote to customer support and after some sleuthing found out I had a "defective device" and they decided to ship me a third MisFit

On the plus side, I've gotten compliments on the Flash ' s

The App is s***ty and does not work the same or properly on our devices.

on the back of your device there is the misfit M logo

On the plus side, I've gotten compliments on the Flash ' s

The App is s***ty and does not work the same or properly on our devices.