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It turns out this is a common defect which Samsung refuses to acknowledge (prefer to blame customer), and despite repeated attempts they absolutely refused to honor the warranty for the device
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I am a very displeased customer :(
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I would have considered a Galaxy Note or S5 but will never buy another Samsung product again after experiencing their extremely poor customer support
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For a consumer not fully educated on this thinking this is maxx can easily create a bad customer experience.
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Thank you Motorola for making such a s***ty