For a consumer not fully educated on this thinking this is maxx can easily create a bad customer experience.

I would have considered a Galaxy Note or S5 but will never buy another Samsung product again after experiencing their extremely poor customer support

I am a very displeased customer :(

It turns out this is a common defect which Samsung refuses to acknowledge (prefer to blame customer), and despite repeated attempts they absolutely refused to honor the warranty for the device

Thank you Motorola for making such a s***ty