I imagine it would also be hard to get warranty repairs after 90 days if you can't talk to tech support

After fighting with it for a while, I spent 45 minutes on hold and finally got a Netgear tech support person who told me the R7000 cannot connect via WPS.

Tech Support who helped me install the router informed me that I should wait awhile

While the unit itself seems to be functional, the tech support is bad.

When I contacted tech support, they said that was a known bug, but does not affect performance, which was exactly my experience

I explained things once again and the tech support "specialist" told me again they would not allow me to speak to a supervisor

I purchased based on the suggestions of other Netgear Tech Support who thought that the size of the house might need an extender.

For additional Tech Support, they want to charge you $89.99 for six months worth of additional support

Netgear tech support sucks.

Tech support is also a problem

I had a difficult time trying to set this up but one call to the 90-day free tech support and about 15 minutes with a tech was all it took to get it up and running

I didn't have to call tech support, so can't comment on that

After talking with their tech support people, I was not satisfied with their response of simply trying to sell more "tech support" to

Router is fine, but in order to get help I have to pay $49 for ATT special tech support

Netgear also has the very best tech support I have ever worked with.

The second device also needed a tech support call, however this time the person I spoke knew far more and although needed to try a number of different approaches and was finally successful

The first tech support call was not successful

Star off for lousy tech support

The end result is that once i got over the hours i spent with tech support I am very happy.

Spent 3 hours trying to get it set up, 1 of those hours with tech support and they weren’t able to provide a solution.

That's why i had to call tech support

Bought this to replace a D-Link Extender that took 3 hours on phone w/ tech support and still worked poorly!

Tech support is also a problem

Bought this to replace a D-Link Extender that took 3 hours on phone w/ tech support and still worked poorly!

Netgear tech support sucks.

great productno problem installing and putting into operationi had to call tech support few days later because i disabled one of my bandsvery impressed with the support and patience in helping me get my extender back up

While the unit itself seems to be functional, the tech support is bad.

Note that although it has a 1 year warranty, it only has 90 days of free tech support

Thinking it would be like the Hawking, I had set aside an entire day to try set it up, fuss around with settings on-line, spend a few hours with tech support changing IP addresses, and generally beg it to work

I was connected anyway to a very unhelpful overseas "tech support" with a difficult to understand accent who kept insisting there was one.

I have a lot or netgear products and was disappointed with there tech support

and I would need to pay a one-time fee of $29.99 + an hourly rate for Tech Support.

Called tech-support 3 times the same day and after 5 hours they could not get it working either

I called tech support and they seem average as far as helpfulness

Talked to tech support and they want money to extend the 90 support warranty.

Tech support tried to sell me additional support services not needed.

The prospect of dealing with Netgear tech support is just too much to bear.

Worst tech support imaginable.

Product Tech support not good, if they can't resolve your problem they try to sell you some bogus yearly support

Had a lot of trouble trying to configure the device, web site was useless and the offshore tech support was of no help either.

Tech support was easy to reach and tried hard to help me

I then spent hours on the phone with tech support.

When I called Linksys Tech Support, they were very cooperative right up until I mentioned I was trying to pair the adapter with a new NetGear Router.

Another note, tech support is only offered for the first 90 days following the purchase of your item.

Couldn't get connectivity with the link in the garage and the tech support said your not moving the extender more than 25 feet from the router are you?

n’t recommend this product

Unfortunately, on the ground floor, especially in the areas most distant from the router, with an extra wall interposed, I normally get only a weak 1-2 Mb/s signal, compared to the 85 Mb/s on the top floor

I have always love Netgear products for decades and I am happy to buy this wi-fi range extender that compliments my new Netgear Nighthawk X8 ac 5300 which is currently the fastest and easiest to connect all my devices from security cameras indoors, outdoors, 2 iMac desktops and MacBook Pro laptop, and my desktop pc, several smart Tvs, Xbox one, ps4, Nintendo wii u, iPhone, iPad, iPod, 2 blu Ray players, Nest thermostat, nest protect, and my hue smart lights

n’t recommend this product