even when there was warranty, the customer service is pathetic, the are very callous towards you, do not understand what you are saying and in the end just send you to bunch of FAQ's, which do not solve anything

Customer service warranty good for 90 days

The customer service is by far the worst I have ever used.

Although I truly believe I may have gotten a defective product, Their customer service is severely lacking and they could take a page from Amazons book

your customer service was just useless

I previously gave this 2 stars but now its one star because of lousy customer service and misleading warranty.

Also Netgear customer service sucks big time as there is no support after 90 days unless you pay $50 to just talk to customer service rep with no guarantee that your product will still be fixed or not

Had to return and their netgear customer service was not helpful at all

Customer service sucks

I wouldn't buy this modem, their customer service is not very good.

This product, and both Amazon's and NetGear's customer service have been awful

Customer service with Netgear has been lousy to say the least.

Netgear customer service were patient - I called 5 times over several weeks

Chipset is defective & customer service is an absolute joke

Customer service was excellent in helping me troubleshoot the problem.

don’t buy this the customer service is very bad

, it was just bad product and bad customer service.

Customer services is just as wonderful when you need assistance.

they sell s crap

Tops I’ve seen are 250mb/s

You won t be disappointed

And I will never ever buy again another Netgear (see the Dec 2016 security alert problems causing the US Government to warn against all Netgear R-modems) due to their security problems, their firmware problems, and most of all their absolute refusal to support their products out of warranty and absolute refusal to let you know when to expect updates.

they sell s crap

Tops I’ve seen are 250mb/s

And I will never ever buy again another Netgear (see the Dec 2016 security alert problems causing the US Government to warn against all Netgear R-modems) due to their security problems, their firmware problems, and most of all their absolute refusal to support their products out of warranty and absolute refusal to let you know when to expect updates.

Range did not improve with the Nighthawk as I

Disappointing - I will likely have to resort to buying a new modem.

I just used the start up booklet steps and had it working i 5 minutes after the cable installer left...