I spent an hour with Tech-Support, but they were unable to make it any better and in the end conceded that modem had a problem

The response was that I only had 90 days for tech support, recommended I buy extended tech support and then closed my case

He then said that he could push the update past my desktop and have me back online for only $179 and this would provide me with "free" tech support for 1 year

The instructions could be a little bit better but tech support came through for me.

I was sent a satisfaction surrvey to rate the non existant tech support and explained the problems but have not heard back on that

Spent many hours on the phone to tech support, a total of 5 calls and a at least an hour on each call.

Spent almost 2 hours on the phone with Netgear tech support (which they almost charged me for) only for them to tell me that the part is defective

TO SET UP THE NEW NETGEAR WITHOUT ANY TECH SUPPORT

Could not fully configure to work as a modem&router with my ISP; troubleshooted with me by both Netgear Tech support & Frontier Tech support

Of course their wizard didn't detect anything wrong, just says call tech support lol.

This excludes you from Netgear Tech Support.

Tech support online wanted me to connect using an ethernet cable and the current line of Mac computers no longer have ethernet ports

Item crapped out at about 90 days and the Netgear Tech support could barely speak english and was not helpful.

Spent hour and a half with 'tech support' mostly telling them I didn't want to upgrade to their extended warranty

In fact, CL Tech Support said it can vary street to street within the same neighborhood....

I had to call to tech support in India and they asked me to do some tests connecting cables on the Ethernet ports, however, at any time the ADSL port was tested, and because the Ethernet ports worked, they decided that I had to pay extra for the tech

Spent 3 hrs on the phone with both my ISP provider and Netgear tech support

She informed me that I could either pay to continue with her or I could use the free online tech support.

Could not get it to work with centurylink in Colorado...spent way too much time on phone with tech support for it not to work.

Now I am not a computer expert and I haven't had the time to go back and trouble shoot or call tech support, but currently I am pretty unhappy with this router.

Hooked to AT&T DSL real easy

That was all I needed to get by the AT&T issue

Hooked to AT&T DSL real easy

That was all I needed to get by the AT&T issue