While many people have reported problems with the Genie app and inability to connect, I found no useful solution

I would like to know why some people have terrible problems with some models while others don't have any

I don't recommend this cheap product if your building is an apartment and there are other people sharing your channel...which slows down the speed from a router that only supports 2GB and not 5GB.

I found more people having similar issue not getting more than 30 mbps over wifi