Another friend who is a tech support person recommended this.

After all, who wants to play tech support guy when you're on vacation or get a phone call from the in-laws asking for remote assistance when they're on vacation

This was confirmed by Netgear Tech Support

Tech support costs (for 1 time) costs $49.990!!!

So I purchased the tech support

Talked to tech support at Netgear & no help solving my difficulty.

I called netgear tech support and after doing their "self check" they said it was working

After an hour, it appeared it was still not working and the tech support ordered me a new router

I was stunned when I called Tech support

Update: I paid for tech support, and the technician walked me through changing the settings that got my router working.

I asked him why would I spend more on tech support than the router was worth and just spend that money on a brand new and improved router, but he assured me it was normal for routers to need this reconfiguration

Worked with Netgear Tech Support to try different settings on both units.

Called NetGear tech support who was great and helped me for over an hour on the phone, calling Cox for me, and using a 3 way call was able to find out the problem was with Cox's splitter

Don't know how their tech support is because I didn't need them :

I had a fairly simple question on using it as a repeater and tech support sent me to youtube for video that wasnt even by them

I called Netgear and they told me I needed to pay them $90 for 6 months of their tech support service in order to help me trouble shoot

Since the router is more than 6 months old Netgear wants to charge me by the call or an annual fee in order to talk to their Tech Support.

I started getting emails indicating that my free tech support would soon end.

It took several calls to Netgear tech support to determine that the "replacement " router could not be installed with the same procedure as the original

This particular model is very difficult to configure , i tried tech support and the device is not responding to trouble shooting , may be a defective peice , even the make and model is cheap quality , i do not recommend this.

Tech Support did say that the point / click control is available in the more expensive Nighthawk (eg: Model 6700) router line

I was on the phone for a half an hour with another tech support person who did not understand what I was saying, and when she finally did, she said the only thing to do was send it in and get a new one (she also titled my email with "Don Galbany" which needless to say, is not my name)

To me lifetime warranty means lifetime warranty -- it doesn't mean lifetime warranty, unless a technician can find a workaround that's necessary because of a physical defect!Edit #2: After I got off the phone with tech support, I discovered that my Internet speed was severely slower that it was -- by at least 4 times!

After the tech support guy looked around (he must have logged into my router because I was warned when I log in), he asks me to pay $89.99 for extended support for 6 month

Tech support was very helpful

They insisted that because I could get a connection sometimes that the hardware was fine and if I wanted them to troubleshoot the problem I would have to pay for tech support

The worst part is Netgear's tech support is just about useless

Also, they don't tell you is that if the router breaks after 90 days, you have to pay for tech support -- BEFORE they will replace the router.

I have the Charter Tech Support on the line with me and we determined that I got the one out of 10,000 that have a manufacturer defect.

tech support always was one more setting change they say we need to try

netgear will not support it after 90 days unless you pay an exorbitant fee for a "tech support subscription" even though there is supposedly a lifetime hardware warrenty

The worst part is Netgear's tech support is just about useless

Called Netgear and spent 30 minutes with a tech support rep trying to get an RMA

Great almost t he bets for Spectrum Time Warner Modems.

does"t work

Great almost t he bets for Spectrum Time Warner Modems.

does"t work