As a former business owner, when I inconvenienced my customers, I didn't charge them extra, I actually tried to compensate them for the inconvenience

Terrible customer service.

Why not, why not be a little more helpful, even with your most technically unsophisticated customer

Thought this was a dependable modem and a stand by your product to keep the customer happy

It is easy to set up with the app and great customer service

Quick setup, App interface, amazing coverage and far superior security make me an even happier customer!!

Hung up from them and contacted Amazon Customer Service who worked to get the unit returned for free and credit my account

Very disappointed in Netgear after being a loyal customer for decades.

Stellar customer service.

Netgear has lost a customer.

After encountering their terrible customer support, I found that this is standard for Netgear - any google search about Netgear RMA throws up pages after pages of people who were told to purchase phone support for them to honor the warranty.

Horrible customer service and a crime to charge customers for help after the product fails months after buying it

Terrible customer service and tech support

Terrible customer service and tech support

Will never buy any Netgear products again due to p*ss poor customer service and useless products.

I have a 1700 square foot two story home and this device is running 7 devices (iPads, Roku and Smart Tv’s) with no lag time, no buffering daily and twice that amount on weekends when grandchildren visit

I am receiving a speed of 150~MBit/s, TERRIBLE!

n’t have a problem.