Over an hour on hold later, tech support hung up on me after saying hello

Called tech support and the man was unable to figure out the problem

Thankfully Netgrear tech support is available 24/7 and they can guide you to success.

Also, I bought the router five months ago and just tried to install it now, but my Tech Support has "RUN OUT" and the company will not provide tech support for a basic install.

I had to call tech support, which they guided me through the troubleshooting process which I already had upgraded to the latest update

I have not had the need to use tech support yet as the device, app, and instructions are very complete

tech support was ridiculous: long wait to speak with someone who put me on another long wait to speak with someone in tech support who could not understand the issue.

We had to go online and redo everything that tech support had accomplished.

Tech support was poorly trained.

There is 0 tech support and nothing to do but return it

Suggestions from tech support ranged from changing some settings to rebooting from beginning.

The tech support is horrible

I tried to reach tech support and after holding for hours, I had to hang up

I got no tech support.

I bought it with an "Asurion Protection Plan" that covered up to 3 years beyond the product Warranty which was 90 days with tech support.

I did not require tech support to set this up, so I did not rate that category

My 90 day free tech support is almost up and so will be my patience.

Bricked after that tech support wanted to charge me a $85 fee for a 1/time

I called the Netgear tech support only to find out they do not honor any warranties unless purchased from Netgear!

Netgear tech support is good, polite strictly scripted individuates that do have some skills or easy access to higher level techs.

The tech support is horrible

Been on with tech support numerous times.

tech support was ridiculous: long wait to speak with someone who put me on another long wait to speak with someone in tech support who could not understand the issue.

Tech support had me change settings, then reload firmware.

This got fried in a lightning storm and tech support told me to just go and buy a new one. Awful- avoid!!!

Tech support needs some working on.

I didn't rate Tech Support because I haven't needed to use it yet.

Good product but the tech support sucks.

Tech support said I had to pay for return shipping and that it would take a week turn around time to get new one

Over an hour on hold later, tech support hung up on me after saying hello

The tech support is awful, it only lasts like 6 months, after that you have to pay for it

Only had to call their tech support once, and they were friendly and responsive with immediate follow-up emails.

but the tech support was great and persistent in solving the problem

(No tech support required).

TECH SUPPORT USELESS

When I contacted tech support I received no response or much help

-Signal is strong (when it works)Cons:-Firmware is garbage-WiFi will stop working every 2-7 days without warning and require a power off reset-Tech support is useless-Does not support Apple Time Machine with external desktop hard drive even though Netgear documentation said it does-Gets warm/hot to the touch (poor thermal management?

Some of tech supports suddenly hung up, and others do not care even though I had to wait for their support over 2 hours

TECH SUPPORT USELESS

The tech support is fantastic.

Tech support was no help either

Their customer support notified me that my free support had expired (90 days after purchase) and now I would have to buy additional tech support in order to troubleshoot

The tech support is awful, it only lasts like 6 months, after that you have to pay for it

Tech support is trying to help but already spend over 4 hours, yet no change in WiFi signal

n’t have a problem.

I have a 1700 square foot two story home and this device is running 7 devices (iPads, Roku and Smart Tv’s) with no lag time, no buffering daily and twice that amount on weekends when grandchildren visit

I am receiving a speed of 150~MBit/s, TERRIBLE!

Will never buy any Netgear products again due to p*ss poor customer service and useless products.

Will never buy any Netgear products again due to p*ss poor customer service and useless products.

n’t have a problem.