I spent an hour troubleshooting with Netgear Tech Support from India, only to play "let's throw a dart at options to see what might work, regardless that there is no logical way they would fix it," and "whack a mole

Can't give a rating on tech support, because we didn't need it

I called tech support again, and this time they tried to sell me a support package for $169.00 - talk about tone deaf.

So I contacted Netgear support, and the tech support basically blamed Comcast's issue

Tech support was unable to help after being on hold for 40 min and talking to them for another 30.

Easy customized setup and great tech support

Easy customized setup and great tech support

When I spoke with tech support they suggested a $90 range Extender

Tech support marginal at best giving me excuses and the runaround

Tech support was unable to help after being on hold for 40 min and talking to them for another 30.

I haven't had to request tech support.

So I contacted Netgear support for help and basically the tech support the unit is fine,it's Comcast's problem

As I tried to use other features, such as the ReadyShare for a network hard drive, again Tech Support knew nothing about the product and another hour passed without resolving the issue.