Great experience thus far!

and I've come to expect a really nice software experience with everything I use

My experience with the service department was disappointing.

Good wireless range and powerful router - but very poor customer experience for what I paid.

But then I had a terrible experience with their support department, too.

Unlike my terrible experience with the new asus router which can be found here https://www.amazon.com/review/R3D36A5A0FW511/ref=cm_cr_rdp_perm, I finally got this router in the mail and continued to configure its setup which is as follows all without a freeze, hitch, reboot, or lost connection:DHCP manual IP assignment for my network devicesWireless mac filteringDDNS setupWifi personalization, including hidden SSID and manual channel configuration for each frequency broadcastSamba shares for all connected network devices and access permissions from connected usb driveDLNA setupI currently have a wifi setup that is somewhat complicated with the following devices:1 Wemo wifi lightswitch1

Terrible experience at this point.@@@ Update as of 12/29/15 @@@

This was a horrible experience for me

I'm surprised because my previous experience with Netgear has been good, but if this can't be fixed, it's going back.

This led to another painful experience with their tech support.

If you spend good money on a router, you want to have an elegant experience from the beginning.

Worst experience with Netgear - unstable wired and wireless connections, spend 3+ hours with Clarice on NetGear Chat.

Some gonna loose connection and the rest had bad internet experience

One of the best investments to enhance our home wireless Internet experience

I had another bad experience with Netgear when they had the first best and greatest AC router as you can see in my other review

I've been a long time Netgear router user and have generally had favorable experiences

I don't know if this is a one-off problem or a design flaw but it ruined my experience with this router.

All my network gears have been from netgear, after I had bad experience with d-link and tp-link

This is the #1 rated router on Amazon, which leaves me baffled as to why I had such a horrible experience.

This experience was enough to make me not buy anything from that company.

Like I said in the title, I hope you have a great experience with this router.

Bad experience with competitor products but found success in the X8

I've never had a smooth setup experience until now.

Worse customer experience I have ever received

First, let me start by stating that I NEVER write a review even though I have had both great and poor experiences with products.

My experience was awful, and I bought at a higher

Having had a good experience with NETGEAR products, I decided to purchase the AC5300, as we stream more video and use gaming consoles more than we did in the past.

I'll return it for an exchange until I get one that keeps working, but since I've been bitten by several Netgear products recently (a couple bad NAS experiences, and the firmware-amnesia N4500 that preceded my X8