Tech support was horrible, wait times over half hour.

After finding the anticipated time to get in-touch with netgear tech support, I made the call.

Netgear tech support level 2 said they only way they would authorize replacement was for me to hook it back

Their tech support confirmed that the wireless router died but their only solution was to throw it out and buy a new one.

If you get a unit made in China, the unit is going to be OK.Netgear's tech support is not easily understood, but they were very helpful and tried to be very courteous

Exact same issue, including the 2 hours of tech support

I call tech support and can't understand a word the guy is saying, between his accent and the extremely loud tech support lady that must have been sitting behind him

I am switching back to Linksys because they now offer the EA9500 with true MU-MIMO support, better range, faster processor and 3 year warranty with tech support.

Another tech support call, yet another new firmware and some tweaks in the configuration

I bought Netgear Manageable switch and when i sought tech support, the tech said my other router does not support VLANs

This was easy install, strong signal throughout house, and courteous/helpful tech support.

This one failed after the return window closed, so I'll have to follow up with tech support

I was able to get an RMA for a new unit from Netgear after many hours on the phone with their tech support "experts"

This led to another painful experience with their tech support.

BTW, don't even waste your time with their tech support unless you know nothing about networking as they will do nothing but waste your time.

It was a little frustrating through Customer Support, but I did have a Senior Tech Support person remote into my laptop and confirm there was an issue

I Needed tech support

The only and quite irritating thing about my purchase was I was under the impression after being informed by tech support for netgear that this router CAN act as a VPN device or a conduit connecting to a VPN so each device on my network doesn't have to, so that every device on my network tunnels through the VPN already running on this router

Netgear tech support was useless.

I would recommend this product to anyone, setup couldn't be any easier never had to call tech support

Tech support then accessed my network to troubleshoot and then held it up for 150 dollar ransom in which if I didn't pay they wouldn't fix the hardware issue.

I spent about 3 hours overall with tech support until RMA was approved

After a first firmware update per tech support recommendation, the device went as long as 2 weeks without crashing

I would have given 5 stars, the router works great, but Netgear has the worst tech support I have ever seen

However, accessibility to a live tech support is terrible, basically non-exist

any case, the inaccessibility of live tech support, in my opinion, really renders this otherwise wonderful product much less valuable.

I was told I'm out of my complimentary tech support and now have to pay

the device is defective, the tech support (very politely, I must say) stated: "Well, Netgear is already offering a new device free of charge, sir

I called Netgear tech support and they made some changes to it and lets us how it does now

This was easy install, strong signal throughout house, and courteous/helpful tech support.

I feel a router of this price category should qualify for at least a full year of tech support

Just got through with a call less than good ewith Netgear Tech support (because I'm one day out of my return period through Amazon).

Netgear tech support was useless.

and I am not unhooking my older back up router and going through all of this again, to call in and go through this with a different tech support person to find out what I already know.

I go through 2 hours of tech support to no avail

Tech support is only free for 3 months, but they couldn't fix the problem

So i tried to contect to the netgear tech support

When calling tech support, we were told to even get tech support over the phone, we would have to pay $90.00...apparently if you spend this much money on a router, they charge you $90 for any kind of support after 3 months of purchase

After numerous calls to tech support, they've decided to escalate me to tier 2, however tier 2 is always busy and promises to call me back within 4 hours

I called tech support and they gave me another number to call

I must note that I probably spent close to 20 HOURS with tech support in these last 110 days

Tech Support, recommended flash firmware and factory reset, tried it, no change

Their tech support confirmed that the wireless router died but their only solution was to throw it out and buy a new one.

I call tech support and can't understand a word the guy is saying, between his accent and the extremely loud tech support lady that must have been sitting behind him

The tech support person tried to upsell this extra coverage and refused the actual help

I'm not sure what the problem is, and I do plan to reach out to Netgear tech support, but thus far, I'm completely underwhelmed.

The tech support person was awesome, he was very courteous and extremely helpful

Tech support was horrible, wait times over half hour.

Created an online ticket and called tech support

Spent two hours on the phone with Netgear tech support and it was determined that this router was defective.

After some smaller hiccups during installation that were quickly resolved by Netgear tech support, the virtual part of our world literally changed!Our internet provider is Comcast, and we have an Internet subscription for up to 150 Mbps

They refunded me the cost of tech support (49.99 for one-time use!), but they said that hardware isn't covered in the

The Netgear tech support is also very efficient and knowledgeable.

Anyway, I called in and spoke with two different level 3 tech support reps

Contacted tech support for a warranty replacement, had to wait about 45 minutes to get to a human who then informed me that since I bought it slightly used and wasn't the original owner, there would be no support

I called tech support, and yes it was located in another country, but the rep. was very nice and spoke clearly

Would not help with connectivity issues without paying for tech support

Netgear tech support said after an hour on the phone with them this one was defective also

While waiting in the virtual tech support line, the unit rebooted itself 8 times within 20 minutes or so

Call Netgear tech support and talked with them for 45 minutes to determine the router was bad.

Don't get me wrong, I understand why they have that, but even the tech support rep indicated that he was not questioning my skill level.

n’t have the radio issue but was getting BSoDs using their own USB-AC68 but that’s for another review.

I love t

This thing visually is beautiful to look at with the LED’s in the antennae giving it a futuristic look

my iPads and iPhones enjoy almost 300Mb/s throughout my home on the higher bands

I kept MIMO on the R8500 with no issues and that could be the reason it outperformed the RT-AC5300’s broken (STILL alpha!

win 10, Ubuntu, Wii U, Magic Jack, a second older VOIP system, HVAC (Linux), android tablet and iPad, iPhone, Galaxy G5 and G6.Support experience:

n’t have the radio issue but was getting BSoDs using their own USB-AC68 but that’s for another review.

I love t