Tech support was rude, impatient and unwilling to discuss the situation without turning over control and content of my laptop to them

Overseas tech support was horrid as well

Tech support speaks limited English and did not solve problem.

After hours of tech support (40min with internet provider & 70min Netgear

Tech support said to always do firmware updates via ethernet or call them (within 90 days, of course)

Automated Tech support then hung up on meUpgraded for an early airport express

Tech support offered a replacement and then demanded I pay them to ship a new one.

and they told me that I had to buy a tech support package before they would help me

Not sure if I’d recommend this product because of its price point (big jump in price for the next model up).I dinged tech support because documentation only includes web address, no phone number

A month gone by and still no response for Netgear tech support.

Netgear tech support was useless and is not transparent on the loss of Parental Controls with latest firmware

Tech support was not able to resolve the issue.

It is likely a marketing ploy to get you to pay for their additional tech support services (Wonder why they'd need those)

I cannot rate 4 or 5 stars for the tech support

Tech support was very hard to get ahold of

I requested a response from Netgear Tech support but they did not or would not address the problem.3

Its app also provides an easy link to a Netgear discussion forum, and to Netgear tech support (unneeded thus far.)My only concern thus far is that it seems to generate a lot of network traffic

I was finally elevated to level 2 tech support, where they told me that they are aware of this issue, but they won't send me a router that works.

Spent over an hour with tech support and they could not help me

So far no tech support needed

Had some glitches at first but telephone tech support, which was free, had me change a couple of settings and is working solid now.

I gave tech support 5 stars because I didn't need them.

Tech support was inquisitive in their initial response to the setup

tech support will have you reset your dish and everything but a google search will confirm it does not allow it to connect.

but I like seeing a tech support phone number right up front.

An email request to Netgear Tech Support produces a link to the manual for the Nighthawk AX-8, presumably a similar unit

i have had to call tech support many time and never get any results

First-level Netgear tech support was handled by an offshore call center, and I had to get a determination that the router was defective from a US-English-speaking supervisor.

NOW, and that said, NETGEAR's tech support department was able to get us online with an hour after calling.

Netgear tech support still hasn't responded to emails after a week of opening a ticket

Can’t rate the tech support for the product it was flawless during setup.

, I didnt call tech support

Tech support top notch

I’ve talked hours with their tech support that can’t seem to figure out the issues I’m having

Optimum tech support got it up and running for me.

Tech support was very hard to get ahold of

Called the netgear tech support hotline and got absolutely

The tech support has changed and they will no longer help you after 90 days unless you purchase a special tech support plan

Well worth the money in my eyes for me to not have to serve as tech support so often.

Had to call tech support to fine tune and optimize channels which helped it live up to its claims.

Router software, as determined by Netgear tech support, was defective.

Netgear tech support was useless and is not transparent on the loss of Parental Controls with latest firmware

Automated Tech support then hung up on meUpgraded for an early airport express

Upgraded firmware and had to reset every two days, called tech support, very good experience

Setting up the R9000 was easy enough the problems started when the R9000 kept shutting off my security cameras called tech support but they are about as useful as used toilet paper

I have been of the opinion that the true job of tech support is actually just to convince any customer that under no circumstances do you EVER want to call tech support

I did not rate Tech Support because I haven't had to use it even though it comes with (I believe) 90 days free.

Had to call up tech support to help me with that

Tech support speaks limited English and did not solve problem.

Netgear’s tech support cannot be reached through their website, with loops and missing pages

I couldn't give stars to Tech Support because I just bought my router, but I'm sure they provide excellent service!

Overseas tech support was horrid as well

Tech support was rude, impatient and unwilling to discuss the situation without turning over control and content of my laptop to them

Tech support sucks, they wanted over $100.00 to check why my older switches wouldn't work

phone connected told old modem ok had to buy tech support for brand new modem $29 just to tell me it was my issue bought new linksys modem worked out of box wasted one day with this router then to top it off tried to get my money back on support payment spent one hour and 5 different redirects and wa told they could not refund

Tech support can’t do anything now because it’s pasr the time frame

Tech support could not help us with this issue

CALL 2 LEVEL 2 TECH SUPPORT

I haven't used tech support, so I can't comment on that.

At first I was blaming my internet provider but after numerous factory resets and phone calls with tech support, it's definitely an issue with the router

I’ve had to deal with tech support six times already

Amazon warranty window has closed and Netgear tech support is terrible

The tech support was dumb as a rock who so happens to be overseas

Why not?The power light was blinking white again on my router, after waiting a long time for it to install and doing several reboots, so I knew I had another extremely unpleasant Netgear tech support call in store

and she came back to tell me that I would have to go to "level 2" tech support

Had a hard time understanding tech support.

I contacted Dell and after nearly 6 hours of Tech Support which I had to pay for they solved the problem.

The router interface is easy to use and the free tech support that comes with the first few weeks of registering a new product is very helpful as well

I never had to call tech support for any problems since i had purchased router

I called Netgear tech support and the first thing you'll learn is they won't even talk to you after 90 days of purchase

Why not?The power light was blinking white again on my router, after waiting a long time for it to install and doing several reboots, so I knew I had another extremely unpleasant Netgear tech support call in store

I spent 2 months, 16 back and forth email rounds with netgear's tech support.

The tech support was dumb as a rock who so happens to be overseas

Tech support was not helpful, so I ended up returning it.

30 minutes Accomplished: It's up and running perfectly!!!Level 2 tech support was every bit as good as level 1? was bad

I have not used any tech support for the router I have heard some issues with their tech support as not being very helpful

Amazon warranty window has closed and Netgear tech support is terrible

TECH SUPPORT CALL 1 (29 minutes)

I gave 3 stars for tech support, because I haven't had to use tech support for this product.

Tech support was no help unless I paid them for the privilege of attempting to fix their faulty product

I was going to return this but will probably keep it .Another week gone by, and still no response for Netgear tech support

Tech support said never to do that

Never used tech support.

I spent several months off and on with Netgear tech support to no avail.

This router has crashed and burned , after wasting countless hours with Philippine tech support and bridgin my att router with a static IP this thing has left me with less hours in my life and less money

Tech support just told me to factory reset it about 3 times, I give up.

Router drops WiFi signal and was refurbished, had to call tech support to have old owner removed before installation

n’t support the newer protocols

n’t work properly.

n’t had any issues with loading times on streaming or gaming services

I would recommend NETGEAR’s to all my family and friends and there is no problem at all.

the kids ex ox, three smart TV’s, MacBooks, iPads, and a Desktop, our old router was crawling

Hunter Perez 12345BEST ROUTER I LOVE U

Used to use a linksys router, not to say they aren't good, but o was very unhappy with what I had

n’t support the newer protocols

n’t work properly.

n’t had any issues with loading times on streaming or gaming services