Update: I received my 3rd frame and it responded to the remote immediately out of the box and there are no dead pixels

The one I received had a few dead pixels on it

I did experience a dead pixel the first few days I had it, I contacted support and within a couple days I had a new replacement frame.

We ordered 2 of these frames and one came with a dead pixel in the center of the frame

1 had a dead pixel and had to be returned

Dead pixel !!!

Got replacement photo frame, sad to say still (just) one bad pixel (persistently red).

Very happy until I noticed a dead pixel near the middle of the screen.

I've used it for a day and a pixel is already dead

The third one had the wrong firmware (could not set up sleep mode) and another very noticeable dead pixel

In addition to non-functional Sleep function, the 1st frame would not respond to the remote, despite my installing a new battery, and the 2nd one has a dead pixel in the viewing area

My 79 year old M-I-L LOVES

Fabulous e-frame.

My purpose here is to give an e-fist bump to nix's customer service: When I had a question about settings, customer service responded to me within a few hours.

My 79 year old M-I-L LOVES