So, not wanting to waste any more time (and network down time) on it, I returned it to Amazon for a refund.

How many times have you called tech support and the 'bot on the other end did little more than point fingers at somebody else

If your time is worthwhile, I highly recommend paying just a bit more for this robust product, and save yourself some headaches.

so I emailed support several times.

When experiencing one of these outages from the TELCO that my local DSL ISP couldn't resolve, the TELCO would take its sweet time getting to the issue; after denying it was them at all

Don't waste you time if fail over is what you need

When experiencing one of these outages from the TELCO that my local DSL ISP couldn't resolve, the TELCO would take its sweet time getting to the issue; after denying it was them at all

Folks don't waste you time with other dual WAN routers if (fail over) is what you need

douse the job of creating a reliable connection with out lag when a when two single providers have times when connetions slow or lock up for short periods.

When experiencing one of these outages from the TELCO that my local DSL ISP couldn't resolve, the TELCO would take its sweet time getting to the issue; after denying it was them at all

When experiencing one of these outages from the TELCO that my local DSL ISP couldn't resolve, the TELCO would take its sweet time getting to the issue; after denying it was them at all