The sizing was incorrect for me

I of course received a follow up email asking if the second armband was the correct size and hoping I was happy with the product

The supplier contacted me to ask how I liked the product and offered immediately to correct size when I explained my issue.

Very easy on, easy offI ordered a medium, probably could have gone with a small, although in the colder months I may appreciate the larger size to fit over winter clothes.

4 stars only because we received the wrong size

Here's the deal: the confusion surrounding the sizing of this band is insane

They emailed me ensuring I had ordered the correct size

It's perfect sized down

Ordered the wrong size and they sent me a new one - no questions asked

I explained everything and he sent me a size up free at charge

As long as the size is right it keeps the phone from slipping around and eliminates all bounce AND with no annoying straps to cut into your bicep or chafe.

Unfortunately a clutz like me ordered the wrong size (L) via the amazon app (thinking I ordered the S size), which was much too large for my

My true size falls right in the middle between a medium and a large.

They asked if I was satisfied, and if I had received the proper size

I tried to follow the recommendations and it looks like I chose a size too large

They reached out to me and sent me the correct size

However, since my first review, the seller has sent me the smaller size and I love this armband.

and I cannot wait to purchase the correct size armband to use on my runs!

Right size and my phone fits with no problem, even with the case on it!

Great doing business with - I had an issue with the sizing and they replaced with correct size

I contacted the company to exchange it and they sent me a replacement in the correct size and told me not to bother sending the small one back.

I ordered the wrong size and my mistake was cheerfully corrected.

I ordered the wrong size and my mistake was cheerfully corrected.

Difficult for big phones as far as size is

but I ordered the wrong size

It is very comfortable and the size fits perfect.

I had order the wrong size and their customer service team goes above and beyond!

The product was smaller than I anticipated and the customer service was excellent, shipping a larger size free of charge, now it fits perfectly, highly recommend!

Like I said, I purchased a large size, and my arm is 13" and not muscular ;)

Will be looking forward to using it once I receive my correct size!

This fits my galaxy s9 plus perfectly and the size is great

BUT the seller caught the error and offered to send the corrected size and allowed us to keep the incorrect item so that we did not have the hassle of returning it.

They reached out to me to check that the size of the arm band was working for me.

It is an amazing product when buying did a measurement to make sure I was ordering the right size

Good armband, the first one didn’t fit as I wanted it too, but the company was quick to help me get the right size and all is well now.

I am very satisfied with the customer service of E Tronic Edge, as I originally ordered an armband sleeve one size too large and within an hour of receiving my message Nate responded saying that they would provide the correct size and not even require me to return the first one

Sleeve was perfect size for my arm plus the material felt good on my skin it feels like underarmor material I would recommend for any runner update on e tronic running arm band ok today July 17th

When I explained the problem, they immediately sent me the correct size

Nate from the company is excellent and checks to make everything is received property and the right size

Wrong size received but 5* as seller responded promptly and is shipping a replacement immediately :)

The company reached out to touch base regarding the sizing (since it is a new design) and I told them it was a little small

Size was perfect

I contacted E Tronic Edge about it and they will be sending me my correct size free of charge, as well as letting me keep the large as well

I have good size arms, typically large size and the large arm

I told them no, and they sent me the right size, free of charge

Works just as advertised and is not flimsy, be sure to get the right size

I did order a size too small (my fault) but when I emailed customer service, they offered to exchange it for free right away

I bought this for my husband to use on his arm when he plays his guitar so it doesn’t rub on the guitar he loves it and said it’s the perfect size and the perfect material for

I ordered a size med since my arm fell in the measurement for that size

Just make sure you get the right size for your arm, considering the room needed for your phone or mp3.

Exceptional customer service in that I was contacted within a day of receiving to validate correct sizing.

The sizing is a bit awkward.

My phone absolutely stays in place while running; the right size (a small in my case) is a must.

I originally ordered the wrong size and the seller was extremely easy to work with and responded right away, sending me a new armband in the correct size

I would size up but gets the job done.. excellent customer service when it came to getting the correct size

I ordered a medium which was a little too snug (6 foot male, 200 lbs.) which was a bummer but to my surprise the company reached out to verify if the band fit, and when I told them it was a little tight they did not hesitate to send me the size up free of charge

Although the material is stretchy, it only stretches a tiny bit, so size is important

I originally ordered an XL but unfortunately it was too big, I emailed them and told them I got the wrong size and they are shipping the correct size for FREE

I ordered the small armband and it was the incorrect size for me.

Useless for any smart phone in the 5 inch or greater size range

One big knock is the sizing

i thought it was a wasted purchase, but they followed up and got me the right size

If you are inbetween a size I recommend a size up.

Also, especially like the company followed up that the sizing was correct.

I am based in Hong Kong) and suggesting me to purchase the correct size with the refunded amount

They contacted me the same day and agreed to send me the correct sizes free of charge

and I had no problem switching the size

Before I even opened the package, customer service had sent me an email and offered to send the proper size at no charge

The company contacted me via email to ask if the sizing was good, and even sent me another size free of charge to compare to see which would work the best.

I thought I bought the right size based on reviews

I originally ordered an XL but unfortunately it was too big, I emailed them and told them I got the wrong size and they are shipping the correct size for FREE

I originally ordered the wrong size and the seller was extremely easy to work with and responded right away, sending me a new armband in the correct size

Will order again cause I'll need a smaller size if I lose weight!

The owners contacted me and went out of their way to make it right by sending me a new one in the correct size

I got the wrong size armband (a medium that ended up being too big), but the seller was quick and prompt to accommodate me on a smaller size