Now I am remotely trying to solve the problem, and I also wrote to customer support and we have not heard back

Edit: their customer support is sending a replacement

but ... with the Best customer support and service you should definitely feel great about buying this product

I contacted PixStar's customer support and they were responding almost instanteniously

The Customer support is super!

Customer support walked me through my wifi issues and it works great!

Customer support walked me through my wifi issues and it works great!

I did have a problem removing the protective film from the screen, but contacted customer support and they were wonderful about helping me find a way to get it off - very responsive and helpful, and said they will discuss the problem I ran into to try to make sure others don't run into the same issue

Recently I did have a problem with my frame and the customer support department at

We called customer support and they said that they wouldn't replace it as it was out of the 90 day warranty

I did contact the customer support and did not receive a reply for 4 days and not until I contacted them again

I spent a lot of time on Amazon reading the product reviews and decided to go with Pix-Star because of the positive customer support comments

I emailed customer support and told them I was having this problem

There is no customer support.

Assuming I'll have to return...we will see how good their customer support is after having just sent them an email

Customer support contacted me right away and addressed the issue

Customer support is very responsive, but not very helpful.

I will say I received a prompt response from customer support via email that fixed the problem.

It's because their customer support was AMAZING, possibly the best I've ever dealt with.

If you want a nice frame that makes sharing and viewing photos effortless, and want good customer support to boot, get a Pix-star.

It can only use 2.4Ghtz, per customer support

Tried customer support with no success

I contacted their customer support via e-mail on a Saturday and had a response within a few hours.

A rare customer support experience

I'm highly annoyed that I can't find this out without contacting customer support

I did have a problem removing the protective film from the screen, but contacted customer support and they were wonderful about helping me find a way to get it off - very responsive and helpful, and said they will discuss the problem I ran into to try to make sure others don't run into the same issue

Contacted customer support

Finally, customer support asked me to contact my ISP insisting that "they" meaning my ISP is "very helpful" and surely they could sort things out for me as this has been done "recently" for another customer

Their customer support is excellent as well

Really good customer support and thus far, after 3 weeks, everything works perfectly and the resolution of the frame is marvelous.

I didn't learn this until digging through the customer support information.

With the two loading problems, customer support was able to give me instructions to get it going again

My father-in-law wrote to customer support and did not hear back

After several failed attempts to turn off, reset to factory settings, etc, I contacted Pix-Star customer support assuming there must be a quick fix

In any event, I am glad that Customer Support responded right away and things seem to be working fine.--------------------------------------------------------------------Original review belowNot even two months since I purchased and it isn't working

Once I received the frame it was super easy to connect with customer support to make sure the new frame worked

I ordered my first one early and had an older version that was a little buggy, but customer support was superb and sent me a replacement before I had even returned my first one

and I know that customer support is the most important aspect of my business

Their customer support is exceptional as is the photo display.