Apple support can’t help without the serial number which isn’t on the device

Apple support was helpful and is sending a replacement, but I have lost my confidence in Beats products.

Getting them replaced takes a week plus dealing with Apple support in person

Apple support was no

Each time apple support tells me they need to be sent in

Having said that, I received excellent service from the Apple Support folks replacing the damaged product.

I will give my kudos to the Apple Support team.

Going to an Apple store and calling Apple support accomplished nothing

Apple support was helpful and is sending a replacement, but I have lost my confidence in Beats products.

Calling apple support for the last time to get a refund.

Tried the reset as suggested by Apple Support with no luck

The first pair I was shipped lasted about 35 days - just long enough that Amazon would not accept a return and referred me to Apple Support for warranty repair

Luckily Apple Support is fantastically polite and they're sending me a box for me to ship my broken pair back to them for

Luckily Apple Support is fantastically polite and they're sending me a box for me to ship my broken pair back to them for

I spoke with Apple support and they assured me they are good for all workouts except swimming

Disappointing as I did enjoy these.***Update***Apple support replaced my beats free of charge as they were under warranty still

Contacted Apple Support and was only offered the opportunity to buy a new pair for the slightly discounted price of $99, but only with a 90-day limited warranty, and only after sending the nonfunctional units in.

Called Apple support, and they said they are out of warranty, and it would cost $130 to fix them

The only reason I'm giving 2 stars is when they are working, they stay in place well while I'm at gym/on the run & Apple support was helpful & quick to send out a new pair

So disappointed as it was a gift.

If these only cost $30 a pair they would be worth the money as I could afford to replace them every 6 months or so with a new pair

Considering mine did not work as they should, I sent them back and ordered them at full price directly from Apple.

As annoyed and frustrated as I was (no issues for a year remember?), the fact that Apple was willing to replace them with little trouble on my part made me reconsider how I felt

I immediately removed the In-Ear Headphones, it smelled like smoke as if the ear phones were burning, and since that moment they stopped working

Sound quality isn't as great as I would hope for beats but still is much better than the cheap headphones I am used to

but they stopped working as of May 2018

i’ve had mine for almost a year now & they still work as if I just bought them

The sound quality is not as great as I would have wanted, the bass specifically is lacking a little, but for a compact style of earbuds, I am impressed

l look forward to seeing an answer, Thank youSincerelyRomina.

Hate the one’s that come with IPhones

n’t get these to work.

n’t lose the earbuds.

n’t recommend buying them because it’s such a let down to pay a high price and have them constantly break - which these do

Very happy with the remaining pair but WON’T BUY AGAIN.