I determined the drive itself was defective, their tech support agreed

The duplicator was in better physical shape than expected bt the top drive doesnt work

Worked for a little while and now only 3 drives are recognized and almost every disc fails due to a write interrupt, which is not any any troubleshooting guide.

The unit doesn't come with a hard drive and doesn't tell you how to add one, but it may not be too hard to figure out

The drive has burnt out several times over the years

they confirmed that yes, the product is under their 1-year warranty and told me that I will need to ship the defective drive to them for a

Customer service indicated that the drives were bad and nothing could be done.

They patiently wait about a month until I tried different brand of dvd's and realized the problem was the 2nd drive

One drive didn't work and the company was quick to respond and help on the return.

The duplicator was in better physical shape than expected bt the top drive doesnt work

What I'm not looking for is a duplicator that have drives that will obliterate my cd's

The unit is very versatile letting you set which drive you want as your source drive, lets you compare each copy with the source afterwards, and has options for copying the source to an internal hard drive

if one drive ever goes bad, I can still get some work done having 3

I have only been using the machine for a week when one drive simply stopped working

I wish I could plug a hard drive into the back or put one inside for archival purposes for future CDs.

This unit works and is pretty easy, but I cannot get the top drive to

/d's well

I burn the DVD-R DL disc 8.5 gig capacity without any problems and if my blu ray business picks up I will purchase