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There is no way to contact customer support about this issue either
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Absolutely terrible product and worse customer support
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Many aspects of the device don't work well and trying to talk to their customer support is like talking to a wall
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Due to Amazon having much better customer support we were able to solve a couple of small connectivity problems
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Customer support helped me for about an hour before throwing their hands up and telling me to send it back
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Absolutely terrible product and worse customer support
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Roku 4400 model over heats customer support is the worst
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This all after I spent 20 minutes trying to find the number for customer support (Roku), got hung up on 3 times and waited on hold for over 30 minutes the last time
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This type of customer support is unacceptable
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Roku has no customer support at all, and chances are, something is going to go wrong
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Roku 4400 model over heats customer support is the worst
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Spent 20 minutes with customer support who, I could tell, knew the inevitable conclusion of the service call
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I called customer support and they said there was nothing that they could
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I contacted Roku customer support (online) to try to resolve the problem, but they were unable to help
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Customer support at ROKU waiting time 15 minutes on hold with music before someone answers.
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I emailed Roku's customer support and more than 48 hours later, still no response.
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I'm giving this a 3-star all due to some of the worst customer support I've ever experienced, if the Roku continues to work with no problems from here on I'd bump it to a 4.
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A customer support number doesn't exist on their site and the only way to get it is to go through the replacement process on amazon.
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Now I'm trying to contact customer support but it is not easy.
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The remote still loses sync.2 of the apps cause our roku to crash and customer support refuses to work with us
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The customer support is apparently outsourced to India, and their primary job is to try and sell services not to help customers solve problems
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You are better to go with an Apple TV where at least you can go into a brick and mortar store to receive actual customer support.
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Customer support chat didn't respond in 20 minutes.
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I spent another 45 minutes with customer support to RMA the device.
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Why or Why not choose a media hub like the Roku over your smart TV’s internal apps
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t would recommend this Roku player to everyone.
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Why or Why not choose a media hub like the Roku over your smart TV’s internal apps
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t would recommend this Roku player to everyone.
