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A while later I got a call telling me that they thought i might have a cord unplugged and they could walk me through it, so A+ on the customer support, and A+ on the quality of the machine
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It says on their website that customer support is open until 5pm Monday through Friday
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The customer support thus certainly ranks with the best I have ever experienced.
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Update: Changing from 2 to 4 star simple because customer support was fantastic
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customer support was good even answered on weekend by email good company note there one hdmi one dvid and one display port on card used step down adapters to use vga for dual monitors