No response for weeks on their customer support line, and their response was the canned troubleshooting that it looks like they copied and pasted from their website.

running)- Customer Support gets You running around and doesn't get things done (((( (do this, do that, bluh, bluh, bluh (((((

Now, on the positive side (and why this gets two stars) their customer support was excellent.

Called customer support, did a soft/hard reset and tried re-installing, didn't fixed the issue

Also customer support wasn't that great, the guy I talked to lately was not so friendly either

Customer support kept trying to get me to places to reset to default settings that were not there

The installation and setup is pretty self-explanatory, although a complete novice may need to call customer support

Customer support finally punted and said my internet provider change a setting on my modem, and I need to call them to change it back

So I responded only to eliminate further E-Mails SORRY!!!