a pair of Sennheiser headphones about 4 yrs ago, they are still going strong and she still loves them.

At no cost to me they provided postage to return the defective pair, quickly acknowledged receiving, and mailed me a complete factory fresh retail package which arrived in less than a week after submitting

If you are looking for a good pair, these are amazing, particularly at their price point.

Overall, the best sounding pair I have listened to, under $200.