Luckily this was still under Amazon warranty as Sennheiser customer service was confusing to navigate and ineffective for me.

I love Sennheiser's customer service

The customer service is horrific.

but there customer service has been terrible.

At their price point, customer service is really poor

Besides the dismal battery life, the build quality is poor, customer service is historically terrible, and the "lighter version 2's" still are not terribly comfortable for prolonged wearing.

Overall excellent product as advertised, I had an issue with the ear cups on the sliders coming too loose, Customer service from Sennheiser Usa, was very kind and sent me a replacement parts and instructions right away , I am very happy so far

I generally love Sennheiser products b/c of their quality and reputation, but the awful wireless performance of this headset especially at this price is unacceptable

n’t had any issues chagring other than trying to decipher the LED indicator color meanings, but after quick consult of the Sennheiser website and instruction

Some fault the B&O for having finnicky touch controls; these have no touch controls and only 2 buttons: on/off, vol up/down

In terms of high-quality plastics mixed with metal bones, they are more a peer to the less expensive Bose and Sony; the B&O clearly wins in build and material quality

so if you already have good headphones you may not be as blown away by these as I

I generally love Sennheiser products b/c of their quality and reputation, but the awful wireless performance of this headset especially at this price is unacceptable