This is a clear design flaw, yet a call to Sony results in absolutely zero warranty coverage and only an offer to purchase the same defective item from Sony at a "discounted rate"

That combined with the design flaws that can cause the ear cups to snap off and sony's legendarily bad customer sercvice - makes this wireless headphones one to skip

I'm not a tech expert, but how this design flaw made it to production is anybody's guess

I have the 2016 model but there is a design flaw that wasn't fixed by Sony

After 7 months, one of the cups broke due to a pretty glaring design flaw

One star because of a now obvious design flaw which means they break easily

Sound quality is excellent, but the design flaw makes them worthless

’d have no problems but nope

It is my husband’s first pair of “Sony” headphones thinking it would be of quality but seeing same incident with other’s purchases, really not worth it.

Right about week 2 I no longer had to adjust the cans, the foam formed to my head, and that allowed for a very noise free listening experience.

The foam isn't the softest I have had on but are still well made enough to have very long wear.

Great!I like everything about it...

Do not buy, as they will break after the warranty period is over, and Sony doesn't care that they are selling defective products.

There are other headphones that not only sound better, but are cheaper and won't break nearly as often as this pair does