Great customer service is hard to find these days, so I'm updating my 2-star review to a 3-star review for that alone

I’ve reached out to the seller, hoping for good customer service

Amazing customer service

This shows extremely great customer focus on making sure the customer is satisfied with their product and to take ownership of what was possibly a faulty headphone I received

Good customer service.

Thanks soundpeats for the great customer service

They send me a new pair, extremely good customer services.

Great customer service

UPDATE to three stars for great customer service

The company is very committed to making sure their customers are satisfied

In swoops OUTSTANDING customer service who offered to replace them for me.

I changed my review due to the amazing customer service I received

I would recommend these for most people and am pleased to have had such great customer service.

I did not write the review for this to happen, but it made me think highly of the company and there great customer service

I appreciate their phenomenal customer service and would purchase from this company again

Very happy customer.

I am extremely impressed with this company's outstanding personal customer service.

SoundPEATS customer service reached out to me and replaced my headphones with an updated model - very pleased with the proactive customer support and new pair of headphones

Giving it 4 stars for great customer service

Most people like these, and SoundPEATS is one of those companies that stands out for good customer service (like Anker)

Now are useless 😞Update: This company has excellent customer service

Great sound quality and amazing customer service!

Update: good customer service

*: After this review, SoundsPEATS quickly reached out and sent me a new pair of the Q35 (newer model), great customer service

Good customer service through Amazon though.

Updated to 4 stars due to excellent customer service

I really appreciate fast customer service

Great customer experience

I'll upgrade my review to 4 stars for the outstanding customer service.

Great customer service.

Awful headphones and horrible customer service

My first pair was bad and the wonderful customer service at SoundPeats sent me a new one immediately upon contacting them and trying their tips (great warranty)

Along with this you get responsive, professional customer service that can answer any questions you may have

Great customer support

Great customer support

The new pair is functioning well, so for their great customer service, I have upgraded my rating to five stars.

Pros:Good design, fits well, looks sleek, Great customer service

will update review when I receive.9/22/2018: excellent customer service

Overall pretty decent bluetooth headphones especially for the price, good sound and comfortable feel, and good customer service

While I truly appreciate SoundPEATS's superb customer service and would give that five stars if I could, I still don't recommend that you buy this particular product

I was very impressed with the headphones and the great customer service

Great customer service!

I appreciate both the prompt customer service and SoundPeats dedication to making their clients happy

Exceptional customer service by the company

Fantastic customer service goes a long way with me

Update....great customer service.

UPDATE 8/17/18: Almost immediately after my review, SoundPEATS reached out to me here and via email, after which they sent me a replacement pair of their newer Q35s. FANTASTIC customer service.

That is great customer support!

at first the quality was outstanding which made me a loyal sound peats customer.. throughout the years and newer models of the ear buds came out and the quality has drastically deteriorated

GREAT CUSTOMER SERVICE

Here is why:* GREAT Customer Service - The product team reached out to me asking me details, and offered me a refund or a newer product in replacement

The wonderful customer service at SoundPEATS have sent me a new pair to replace the 2nd one I bought.

So kudos to SoundPEATS for the great customer service

Lastly, i updated the rating due to the great customer service.

Great sound, great fit, friendly customer service

I appreciate this company and there willingness to satisfy there customers when the products are not working to their standards.

n’t work-slow and pretty unhelpful customer

I appreciate the great customer service for such a great product.

Talk about impressive customer service

If you buy them and they suck, the company will do their best to rectify the situation - great customer service!

Great customer service!

Excellent customer service!

Great customer service

Great customer service

Great customer service and product.. thank you

UPDATE: I am updating my review to reflect that the company has great customer service.

Excellent customer service, excellent product, very responsive to bass tones, easy to use microphone adapter for voice calls

n’t work-slow and pretty unhelpful customer

I appreciate this company and there willingness to satisfy there customers when the products are not working to their standards.

If anything, SoundPEATS offers excellent customer service

n’t work-slow and pretty unhelpful customer

n’t have my SoundPeats available

n’t have to worry about them sliding off when not using them