I was disappointed so contacted customer service.

This product earns my 5-star rating also because of its excellent customer service.

I'm happy to admit I really like SYB and its products, and like other reviewers here wrote, I like their customer service too

I am looking at other SYB products as well because I prefer to reward great customer service

The reason I'm giving this 5 stars is because of the wonderful customer service I received.

Great customer service and very happy with the pouch and recommend everyone get one to help protect your future, because who knows what we will learn about cell phone radiation over next 10-20 years....