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Of course, what I really needed was a working SIM card for my business trip, so I can't say this was satisfactory, but at least they made an effort to try to resolve the issue.
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It's very good SIM card I used in USA and Canada, good signal and fast LTE.
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The T-mobile SIM worked flawlessly in the US as well as Canada
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The T-Mobile shop in the town he is in says it appears to be a fraudulent SIM card.
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I'm cards from Amazon due to the lost of money and time I spent trying to unravel the mysterious practice of faulty sim cards
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Much better than a Rogers SIM that I purchased for an earlier trip.