Toshiba sent Best Buy onsite to look at the TV but because it wasn't showing the green line when the tech came, we're out of luck

Great buy.

If your looking for an exceptional buy, you must check this one out.

Great buy

I only wish I would have bought three or four of them as gifts, as it really was an excellent buy

Bottom line ... if the majority of your viewing is 1080 p and you use very little 4k viewing and want a truly smart TV with tons of features ... then this TV is a great buy

Do not buy anything from Best Buy.

Contacted Best buy through Amazon because Best buy's the one selling it on prime day and they said because it's past the 30 days which it was not when I made my claim and had been exactly 30

like from a “smart” tv, but for $100 it was definitely a good buy...

For $99 it was an great buy

Great buy

Best Buy would not refund or exchange the tv for us.

Excellent buy

Such a great buy!

We bought this TV directly from Best Buy and had it professionally installed by their Geek Squad .Being a brand new product the technicians were new at this and could not set up all of the advertised features , such as integration with our Echo Dot .We really like the sharpness and clarity of the picture but are just getting the basic functions available via our cable box despite the Ethernet setup

Best Buy was going to send a tech out

Amazon apparently hands the problems off to Best Buy and Best Buy won’t replace the TV

Contacted Best Buy to either send back or for them to supply the remote.

I have spoken with Amazon customer service, they emailed Best Buy, and I was on the phone with a Toshiba rep for over 40 minutes to no avail

So my conclusion is I got a good buy on Prime Day

Great buy

Love this TV.Great buy.

There was absolutely no sound coming out of the t.v Horrible buy

Best Buy sent me to

Good buy

Since Amazon was purchasing this through Best Buy and going through Best Buy allowed me to receive the TV a week earlier, I actually purchased it directly.

Luckily Best Buy said I could return it directly to the store so that will be happening today.

Best Buy says they cant help me because I bought it on Amazon (even though Best Buy is the vendor).

Toshiba says to deal with Best Buy

Best Buy says it will be anothet week before the will look at it

Great buy

Best buy will honor given they're aware of the issues with bad batches.

They told me they couldn't help me and to contact Amazon, who, in turn, told me I needed to contact Best Buy, since that's who the seller was

so the cost was refunded by Best Buy who fulfilled the order

Neither Best Buy nor Toshiba made it right

Great buy

Best buy was unwilling to return the item at first which took multiple attempts finally reaching the correct manager to see my issue and fix it.

Feeling this was a good buy during Amazon Prime

Will never buy through Best Buy again and definitely will never purchase another Toshiba product EVER.Last

Best Buy won’t replace it until the manufacturer says so

I got it during the Amazon Prime Day and it was such a great buy

Excellent buy for the bedroom

This was a smart buy for a great 4k tv

I bought an extended warranty from Best Buy for the replacement since I now don't have confidence in Toshiba TVs.

Best Buy was ready to give me a credit for what I paid for the TV (to use to by any other TV they carry), but since I bought it on Prime Day, that credit would not have bought me much TV, by comparison.

Still makes me never want to buy Toshiba again, or even purchase electronics sold on amazon through Best Buy

Tv malfunctioned and would not work one month outside of warranty, neither Best Buy nor Toshiba would give any options for reduced replacement or repair.

The Best Buy staff indicated that this was not a routine problem with that TV, but I was able to return the TV to Best Buy who then coordinated a full refund through Amazon.com for which I was grateful.

Returned it to the local Best Buy rather than sending it back, had no problems returning it

Great buy!

Box marked from Best Buy

Although advertised as new, and sold by Best Buy, the back of the unit has "Best Buy Recycle" label.

This TV is very easy to use, would definitely recommend buying to anyone.

If you were to get this TV I would recommend not buying it from Best Buy.

This was a great buy for the price I love it, had no problems love the integration of all my apps that I use frequentlyshould have bought a larger one

For a spare room TV it was a great buy.

So I was able to carry it into Best Buy to return it.

I have had in the past but don't expect any help from Best Buy.

Great buy for money

Granted its not as good as those $1000.00 curved screen monsters you see in the showroom at Best Buy, but if you find some nice 4K content (I like the RedBull vid that Samsung uses to advertise its UHD TV's) it is WAAAAY better than my old 1080p LG

what an excellent buy!!

I’ve been doing everything I can to get a replacement or refund but Best Buy points their finger at amazon and amazon points their finger at Best Buy.

So I’m standing in the Best Buy store and guess what they tell me....... CALL TOSHIBA

I call Toshiba and they tell me to bring the TV to a Best Buy store

and I went over and saw the "Best Buy Refurbished" sticker on the back.

Since the TV quit outside both the Best Buy and Amazon return windows, I will have to deal with Toshiba; I bought the 32 inch model, so they will not make a housecall for that small a TV, which means I have to take it in - which requires packing it into packaging equivalent to the original packing

that's useless because Best Buy won't fix or replace it.

this was a great buy!

My son has a Smart TV also, but since he got his last year, I think the speakers have improved with the TV I ordered (both through Best Buy).

after getting the run around between amazon and best buy, we missed the 15 day return policy at Best Buy and Amazon wouldn't take it vack even though we bought it through them.

Best Buy doesn't repair these at all

When this item was delivered, I was at the beach with my family and Best Buy didn’t put the TV in ANY extra packaging...then to make matters WORSE ONTRAC left the TV IN THE MIDDLE OF MY DRIVEWAY leaning up on my Prius with tape stuck to my clear coat

Product came with a shattered screen and Best Buy won’t replace it

I didn't purchase from Amazon, because I used points to purchase at Best Buy, but the pricing is comparable if not cheaper and delivery will probably be faster as it took me 3 weeks from purchase date to receive it.

What a great buy.

Easy interface and a great buy

During Prime Day I purchased a 50” Toshiba Fire TV, sold by Best Buy

we got in store at our local Best Buy

Excellent quality, excellent buy!

Best Buy says they have nothing to do with it because we bought it through Amazon

I am going to have to contact Toshiba Customer Service or Best Buy, unless anyone has suggestions

Bought the 32 inch model at Best Buy

The first one came cracked and Amazon / Best Buy did a great job helping me with my return and working with me to get me a new set for the same amount of

Picked this up from Best Buy yesterday

Awesome buy

Great buy

I have a Best Buy in town

I found this out after returning the original unit I purchased through Amazon and drove to my nearest Best Buy.

Thought the TV was a good buy, however there is a burnin spot visible on a black screen after less than a month.

Great buy

Best Buy said...sorry about your luck call Toshiba.. you getting the pattern

Great buy

The second one I got from Best Buy at the same price and walked out with it

and I didn’t buy an extended warranty from Best Buy (which wasn’t offered when I ordered it

Crisp image, what a great buy, voice control remote, Wi-Fi, brilliant colors, my family was taken back by it's awesomeness.

Best Buy doesnt even repair them because there aren't any parts for them.

So instead of just switching it out for a new one, they made us call Toshiba, who in turn is sending out a Best Buy tech

Went into best buy and they said the remote is not replaceable

Also worth noting its a Best Buy Amazon Fire TV and not a normal TV.

had I known, Best buy had the same deal for a brand new tv.

Otherwise, great buy for a great TV.

Best Buy replace the TV and remote which was helpful, but it didn’t make the situation a pleasant one

Very unhappy with lack of customer service from Best Buy.

I understand the TV came from Best Buy but where in the fine print was the fact the TV was refurbished

Great buy

Product came with a shattered screen and Best Buy won’t replace it

I then heard from best buy saying the complete opposite process like this - Ship the defective unit out, wait for a refund, then purchase the tv full price on Amazon, then reach back out to Best buy to refund the difference to me

Worth the buy

Plus, Best Buy will do whatever it takes to avoid exchanging a faulty item

I took a chance buying from Best Buy again thru Amazon but won’t ever do that again

neither Amazon or Best Buy are willing to make it right!

Best Buy was very helpful delivered the TV and

Great buy!

And one of the Best Buy employees I spoke with (while handling the repair) even said that FireTV is junk and Toshiba isn't great anymore

IMO, that is less likely if you buy from Best Buy and avoid potential shipping damage

Overall this tv is a great buy and i would think this Black Friday or cyber Monday you will get a great deal

This was a wonderful buy !

This comes from Best Buy

Contacted Amazon, who had to contact Toshiba, who had to contact Best Buy and have the Geek Squad sent out

Great buy, my car 10 year old loves it!

It was a really good buy.

better than expected, great shipping by Best Buy

This is not the type of quality or durability we would expect from Best Buy and Toshiba.

overall it was a good buy.

Great buy!

Even my local Best Buy couldn't figure it out, so I returned the unit and had another one shipped

The lady was nice enough, and honest enough to say she was not familiar with an Amazon sale of a Best Buy product.

This TV is sold by Best Buy

So after Amazon's return period has ended (Best Buy's is only 2 weeks), you're SOL if something goes wrong

My PS4 says “device not compatible” when I try to enable HDR.I asked someone at Best Buy and they didn’t know how to help

This tv was a great buy

I sent it back & bought through Best Buy -- when I took it to UPS

Best buy was unwilling to return the item at first which took multiple attempts finally reaching the correct manager to see my issue and fix it.

Best Buy refused to replace the defective product they willingly sold

But other then that great buy for the price.

Google the reviews at Best Buy, Amazon and outside...

So I’ve been getting the run around by Best Buy and Toshiba.

Great buy.

Great buy

Bought this television at Best Buy on February 1, 2019

Easy controls, good buy.

Although it took a while to get used to the format of a FireTV, I now find the TV to be a great buy

Come to find out Best Buy sold me a refurbished T.V. which doesn't work

Great buy

Honestly a great TV but the screen would flicker and had a tweak, Amazon and Best Buy were not helpful at all

I was very worried about returning it as it came through Amazon via Best Buy and there were many horror stories about that.

Great buy

Really good buy only downside is the internal memory 4gb

It was sourced from Best Buy and I noticed as I was mounting it to the wall a label that said the TV was refurbished

This was a great buy, definitely worth the surprisingly low price.

I offered to take it to a Best Buy store but they said the wouldn't work on it.

Best Buy would not refund or exchange the tv for us.

And Amazon or Best Buy will not get back in contact with

It is simply a wonderful buy, having the Firestick built in with all its features

Seriously a great buy which I purchased during Prime Day for $299.00

Not to mention that I live in Kansas City 4 hours away..... after calling back another service rep advised me to take it to a Best Buy location which I did

Great buy good size.

Fantastic buy!

For me I will never buy a Toshiba tv again nor will I ever use Best Buy thru Amazon since Amazon cannot backup the product or issue refund since that is done thru Best Buy.

What a great buy!

So beware fellow buyers, was it a good buy now?

Good buy for a 4K TV.

Great buy

Amazon says to call Best Buy, Best Buy says to call Toshiba, Toshiba says (if you can get a person) to call Best Buy.

Actually bought this at Best Buy, here to buy another

Returned to local Best Buy.

One if the best buys I have made in years.

I can't believe Best Buy would bother selling a device that you can't hang out of the box, or why Amazon would want to install their software on it

We do wish these three companies, Amazon, Best Buy and Toshiba iron out the way they handle requests for replacements and returns....seems initially both Amazon and Best Buy did not want to shoulder the return

I can't imagine getting a better buy on a 32" Toshiba.

This was an awesome buy and really glad I took a chance on this brand

Best Buy tells me to call Toshiba

The TV is a Toshiba but according to their rep is made for Best Buy and the manufacturer

Easy set up, great pic, great buy.

Great buy!

absolutely think it was awesome buy for the money

They filed a report with Best Buy & OnTrac which still hasn’t been addressed now long after and offered me a peasly $40 Amazon credit for my hassle even though it’s gonna cost me far more to fix my

When I asked the Best Buy employee about the incident when I brought it in, he simply stated

I dunno, maybe it's just this manufacturer, maybe it's because despite buying the TV from Amazon it shipped from Best Buy, but the end result is I will never purchase another TV from amazon

Great buy!

Also, big ups to the Best Buy guy who helped me out

And it was really a Best Buy TV

We were told by Best Buy because we didn't purchase their protection plan they just couldn't replace it.

Great buy on Amazon day, I was even happier once I found the blue tooth connection (controllers & Bluetooth devices).Sound loudness is

I even set up a return through Amazon and ordered another TV to replace it from Best Buy

Great buy on Prime Day.

Great buy!

They said nothing and essentially I was at the mercy of Best Buy, which is ridiculous considering the TV was purchased through Amazon AND THAT ITS AN AMAZON PRODUCT.

So my old, classic flatscreen went the way of the dinosaur and a great salesperson at Best Buy encouraged me to buy this TV

Great buy

Outstanding buy

Called Amazon and talked to a machine that was even more useless than Toshiba or Best Buy's machine

So we were asked to bring the tv over to our local Best Buy, gave us the confirmation and work numbers

So we went to our local Best Buy

I know these things happen, but I hope I’ll be getting a replacement from Best Buy shortly and without a huge ordeal

overall it's a great buy

Great buy but wish picture quality was better and it doesn't have a sleep timer.

It was a great buy for the price

I am going to buy another TV at my local Best Buy

Excellent buy

If Toshiba / Amazon / Best Buy had spent any time integrating the TV with Alexa, this might have been a great TV.

Great buy

Then why is there a sticker on the back of the TV saying refurbished by Best Buy

so we purchased ours directly from Best Buy

For the price, good buy.

first movie we watch it was transformers, LOVED the visuals, set up super easy... great buy

I contacted Amazon who had me contact Best Buy who had me contact Toshiba who had me contact The Geek Squad at Best Buy.

Keeping my fingers crossed on speedy refund service from Best Buy.

This was an overall great buy!

Fortunately, Amazon/Best Buy were able to quickly and easily replace my TV.

Just an update, so we ended up being told by Amazon, to contact Best Buy and we did that by email at the same time indicating in the letter we want a replacement

or we could transport this enormous object on our own to a best buy to arrange for repairs.

no complaints great buy

If you do buy this, keep in mind that it's a product from Best Buy

Anyway, I should mention also that I tried cancelling this order a short time after reading some comparisons between this model and a similar size TCL, but Best Buy couldn’t, or wouldn’t, cancel the order even though the request was put in before shipment

We bought the 55" from Best Buy for $349.99 about a month ago

Called Best Buy support

Amazon and Best buy will not honor a return because its outside their 30 day return policy

After searching for this issue, there are a ton of reports in the user forums for Best Buy

Thank you for the deal you did with Best Buy!

First of all I didn't buy this from Amazon, I bought it from Best Buy

Update just found out that Best Buy has a terrible return process with Amazon and will take more than a week.

Even though it's Prime, it was sold by Best Buy, not Amazon

Ordered a week ago...will not order from Best Buy again

If you are purchasing this as a fulfilled by Best Buy, they have poor customer service.

But because we bought this TV through Amazon, we had a difficult time trying to get Best Buy (who actually sold the TV through Amazon) to order the part because we didn't have a best buy order number or a paper receipt

This was a great buy and sale I caught.

Amazon's customer service told me that I have a 1 year warranty and connected me to the Best Buy phone number to report my issue

Got this tv recently from best buy was on sale for 199.00

I think she got a 3 year protection plan for 30 bucks, and a Fire Stick would've cost her more than that, so all in all seems like a great buy.

We opened the box and set it up and the TV worked/works fine, but after a bit I googled Insignia and discovered that it's actually a Best Buy brand

It was a great buy

I tried troubleshooting with an Amazon customer service rep and with the geek squad from Best Buy, nothing was resolved

Best Buy says to deal with amazon and no one takes the blame for a faulty product

I have to go find a Best Buy to bring it in for them to verify.

It was a great buy for $99

All-in-all a good buy....for 24 hours

Overall this tv was a fantastic buy and would buy again

I bought this at a Best Buy outlet store.

Best Buy refused to refund or send a new television but wants to do a repair job

I can't believe Best Buy would bother selling a device that you can't hang out of the box, or why Amazon would want to install their software on it

Great buy!

The sticker on the back says manufactured in 2019, but Toshiba says they don't support this model any more, best buy tells me to get a hold of Amazon and Amazon tells me to get a hold of best buy, and all I wanna do is say goodbye and get my roku back

How would y’all feel if there was no such thing as a flat screen, high definition 4K ultra smart TV and y’all had to go back to tube TVs?

The system is lagg-y, freeze-y, and overwhelmingly not optimized