I’ve been doing everything I can to get a replacement or refund but Best Buy points their finger at amazon and amazon points their finger at Best Buy.

Great buy

Called Amazon and talked to a machine that was even more useless than Toshiba or Best Buy's machine

Overall this tv is a great buy and i would think this Black Friday or cyber Monday you will get a great deal

I think Amazon should reevaluate their relationship with Best Buy.

So instead of just switching it out for a new one, they made us call Toshiba, who in turn is sending out a Best Buy tech

What a great buy!

Best Buy was going to send a tech out

Next day I got a voice mail from Best Buy saying they were not responsible from the repair and left a telephone number to call if I had questions

Also worth noting its a Best Buy Amazon Fire TV and not a normal TV.

that's useless because Best Buy won't fix or replace it.

no complaints great buy

I called back to Best Buy and they said they do some warranty work on Toshiba televisions, but not on this one

Over a week after the tv was returned, I got a letter from Best Buy saying they did not have to accept my return, but they did and enclosed a store credit for the full amount paid.

I called Best Buy, who said call Toshiba, who then gave me a number to call

so the cost was refunded by Best Buy who fulfilled the order

It was the Geek squad at Best Buy