Their tech support policies....SUCK

Called their tech support and spoke with several support people but had a difficult time understanding their heavy foreign accents.

I was told by the tech support that I could only be helped by the person I had been corresponding with via email (could not switch to a new support agent).

Waited 1 hr and 30 minutes for tech support to see if it could be salvanged and finally aborted the call and purchase a Netgear from Best Buy.

If you buy this product don't purchase it because you believe the 2 year warranty will be honor because tech support sucks.

I called tech support.

If I decide to call tech support I may update.

Contacted tech support for TP Link, he tried to upsell me on a 3 year service for 400.00

Spent almost an hour on the phone with tech support, finally got wifi to work

Waited one hour on the phone for tech support and finally hung up

Item no longer works after 4 months and tech support didn't help

If you have issues don't bother with emailing tech support as it takes 2 days for them to ask silly questions like did you try resetting the router

I called tech support, and the help was HORRIBLE

Documentation is junk, and tech support even worse

after an hour with tech support, they finally said it was incompatible with my TP-link router

Spectrum tech support could not get it figured out, neither could TP-Link tech support

I would certainly not recommend this product and am bothering to contact their tech support after reading the other reviews.

I am trying to get it replaced and have spent over an hour on tech support with them having me do a reboot.

I delt with the Manufacturers tech support and my internet providers tech support.

A call to tech support - which was NOT easy to reach since the second menu refused to take in the option I was selecting - ended with me factory resetting the router.

I upgraded to thewirecutter "upgrade pick" and paid about $20 more for a router that's triple the speed, doesn't drop wifi, and has active online forums with real tech support.

Tech support was fairly useless.

With 24/7 tech support I don't think I should be kept waiting a whole day.

After trying to figure it out for a bit, I finally got on the phone to tech support.

however I had to call tech support for setup the instuctions were incorrect

I reached out to tech support and that just asked a bunch of complicated questions that the average user has no clue about

I reached out to their online tech support

I spent 5 days communicating with tech support before they finally agreed the router had failed and agreed to a warranty return.

After discussion with tech support, they were able to assist me resetting my DNS and WiFi Channels.

The tech support supervisor, Gian, called me back more than once to assist in making sure all was working well.

Tech support was USELESS

Cant get through to tech support on the phone

I've generally been pleased with TP-Link products and their email tech support for setup issues has been quite good.

Called tech support

Tech support sucks

I have to say their tech support was patient and

My comments are on the set up process right out of the box, and having to call tech support is a BIG STRIKE against any device I buy

Tech support was responsive but failed the understand or fix the issue.

Their tech support is horrendous, and the most recent firmware update is ages old

I contacted TP link and eventually ended up at a higher level of tech support.

Recently experienced some slower speeds, and their tech support guys and gals were really great to work with.

After contacting tech support and they also determined it was a router issue, the tech hung up on my husband

I CANNOT RETURN AFTER 30 DAYs....using Amazon and horrible TP-Link unresponsive tech support.

The website is even worse as the tech support pages ask questions about your

After chatting with their tech support, I was told it was old

Their tech support is horrendous, and the most recent firmware update is ages old

So I called Tech support, expecting to be on hold for a while

Tech support was responsive but failed the understand or fix the issue.

Then he had to call tech support again and have a second tech wanted to look at other documentation

After dealing with tech support for weeks a "Senior Engineer" finally contacted me and wanted the serial Number so he could RMA it.

Tech support sucks

I also noticed on the box that there is a phone number to call for 24/7 tech support, which is very handy to

If you have some issues, go to their tech support.

Tech support was fairly useless.

Confirmed with their tech support that this is accurate

Tech support was USELESS

I bought this router back in November 2015 and I t was phenomenal.

I have about 2 MB/s download speeds from my ISP that comes through my router, the TP-Link has a good connection displaying a green light, multiple different devices connect (desktop, laptop, smartphone) and all have strong strength signal, yet ALL devices are experiencing slow speeds as bad as 1 KB/s per second

o bust the signal at the far end of your house.

I bought this to replace my twelve year old cheap-o Cisco router because with four people and about a dozen devices in our home, I hoped a new router would speed things up.

I bought this router back in November 2015 and I t was phenomenal.