• Reviews around tech support (4.03 of 5)

    TP-Link AC4000 Smart WiFi Router (Archer A20) - Tri Band Router, MU-MIMO, VPN Server, Advanced Security by HomeCare, 1.8GHz CPU, Gigabit Ports, Beamforming, Link Aggregation, Works with Alexa

    • The associated Tether app was utterly worthless at recognizing the device (tech support option wouldn't load), and connecting via ethernet to set up my network wasn't much better
    • Would suggest that they make the Firmware version and build info copyable so we can cut & paste into the tech support chat window...
    • The less-than-smart-thing was to call tech support, which is what I did.
    • Tech support was disappointing since they don't recognize their packaging problem.
    • Tech support was disappointing since they don't recognize their packaging problem.
    • Have to spend 1.5 hours with tech support 'troubleshooting' a device that does not power on.