Plus, if you call the U.S. Tech Support, it takes a surprisingly short time to be connected with an actual human being (1 minute tops for us).

We had a problem with the DNS Servers (never figured out if it was a router or modem issue), and called the Tech Support

When I was finally able to reach a human being at their customer service line, I spent another hour with tech support before they concluded the unit was

The tech support insisted this product cannot be returned for credit

After calling tech support multiple times, they told me that this is probably because there are too many other people around me using wifi (note that I live in a 4 person apartment building on a relatively quiet street outside of the city)

I had to call their tech support and upgrade the firmware because of a latency issue via wifi.

Even after doing everything that tech support told me to do and fiddling with every channel available, I can barely stream video or even run more than 2 pages at the same time

Repeated calls to the tech support were unsuccessful, and most frustrating because of the language barrier

I called ATT tech support, with a friend, and was finally able to get the router