If one has problems with the unit, you either call tech support at your expenses or send an email.

Tech support is there, albeit somewhat slower than anticipated.

And when it started acting funny, the tech support folks were somewhat clueless.

Tech support is there, albeit somewhat slower than anticipated.

TrippLite's tech support refused to fix it.

So I called tech support and after they had me try a couple of tasks they agreed the unit was defective and arranged to send out a replacement new unit at no charge.

Tech support was excellent when I called the manufacturer, and they walked me through downloading and installing the required program.