all the times their customer service blew me off.

Every time the power goes out, this unit goes out as well, and my computer crashes

Also, the surge rating is not all that impressive at 420 Joules (my Tripp lite surge only units have 3000 plus Joule ratings).Pros:Good run times for basic computer set upAmple plugs (12 outlets

My power alert does not work and crashes every time I try to use it.

After calling the Tripp Lite Co., I was told that we probably received one that had been on the shelf a long time and had drained the battery.

17- the first time I lost power for an extended period this UPS did not provide any backup power and either permitted/contributed to damaging my Western Digital MyCloud and my Western Digital My Book

Every time the power goes out, this unit goes out as well, and my computer crashes

Please note that if you're expecting to hook this up to your Apple computer and be able to pull ANY data from the device, you're going to be in for a bad time

I would like it more if the display timed out

I killed power a few times.