but customer service is dragging this out and making things difficult.

Good speaker, but horrible customer service, I've been emailing them for 4 months and calling them trying to get any information on why my speaker is completely broken, no lights, sounds, won't charge

First of all, their customer service is TERRIBLE

UE customer service has been completely infuriating, dragging out the process for weeks and just asking me for the same information over and over again

Customer service was clueless of the issue and every response took about 2-3 days, I gave up and returned it for a whole different product all together

Their customer service is worthless to help me.

The customer service is nonexistent

And from first impression its great I also took peoples advice and NOT upgrade the firmware when pairing with phone or device with the app

Not worth the 200$ i pd for it..it has blown...the quality of this product is piss poor...i want a full refund...bunch of liars