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I don't know what else to do besides send it back, because I downloaded all the drivers multiple times, and nothing works on it at all, except the weather
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it works great the first time I used it to program my scanner unfortunately I have lost
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It worked the first time, and the second time that I used it.
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There was no guess work that the USB-1 cable was the one I needed for my BCD-396T portable scanner and shipping was fast.
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i well tell you it is the same cable that came with my radioshack pro 107
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you bit i well be buying from them again