I contacted the manufacturer, gave them my key code and was informed that the product was licensed only to be installed on a new computer sold by Best Buy and was not for individual sale and was also only for trial use.

I also blame Best Buy, as they should not have sold the product to another party.

They are selling old product from Best Buy which is expired

My other PC is for the everyday use, and I actually purchased that PC from a Best Buy store

I have read of Best buy charging hundreds to remove the program

so I returned all and purchased my webroot from best buy

When I finally was able to talk to a real person at Webroot, they told me that my key code was activated by Best Buy last year and there was nothing they could do about it.

Apparently there is a six month subscription when you purchase a PC from Best Buy

Webroot was recommended to me by the staff at Best Buy after my computer crashed and they fixed it

But the Best Buy people said it wasn't them and when they opened up shipping

I got this product as a package deal when I got my HP Envy Touch Smart laptop from Best Buy in 2013

I wish I had read the review from the person who had an issue with the Best Buy version.

The description does not show that this item should only be sold through Best Buy

I got a free six month Webroot subscription from Best Buy

Best Buy has an unique relationship with Webroot in that BB activates the product upon sale, where non-BB versions are not activated until installation

I love this product but when I received it, it said valid only from Best Buy

Great buy would buy again.

It did have the Best Buy name on the front cover.

I also blame Best Buy, as they should not have sold the product to another party.

I had never heard of Webroot before it was recommended to me for my new laptop by the salesman in Best Buy

It did have the Best Buy name on the front cover