Tech support was a joke.

I have had several exchanges with tech support for alarms and hdd issues, and have had good feedback and responses from zosi tech.

At first I had a issue with being able to remotley view cameras, after I finally called tech support in America (big plus)

Tech support is outside north America

Tech support was very Helpful with the app and setting it up so that I could remote view my system.

After 2 days with tech support finally got them working last night but all day today the cameras seem mainly offline and can’t connect except occasionally.

Still waiting to get it figured out tech support is not that great have to email them to ask then wait for a answer

Priced perfect takes 24 Hours to get back to tech support in another

Update 4/2, after spend a lot of emails back and fored, finally their tech support got into my PC to do the configuration remotely and make it to work on IE, for that need to give up a lot of security, for me, personally not like it, but since their rep did really try to help and ask for an extra star, here is an extra star for her great works, thanks moon.

I then looked up an email from Zosi (from a previous product question) and clicked on the tech support link ([...])

The manual is not well written and the tech support by email required me to think a bit differently

These updates demand you reach out to tech support, then download an update, then move the update over to the DVR with a thumbnail drive and then reboot the DVR so it updates

Tech support is FANTASTIC at

The tech support dept is

Cool product for the price and the tech support was so helpful

I finally got the system set up about a week ago, and now I'm having trouble getting a response from tech support about how to save files from the DVR onto a USB drive, because the built-in functionality is

Tech support had to work on it and get involved, but cameras are working nicely, installation itself was not hard but the directions for the app could use some work.

I emailed their tech support and they were fast and helpful

Tech support was a joke.

Had an issue with the DVR password, tech support( thanks Yoyo) quickly helped me reset

Tech support told me all of the previous files were wiped out by the reset (not true, they're there but can't be easily accessed) and questioned whether I was using the right mouse (mouse came with the system and worked fine until an external drive was plugged in).Gave up on the rudimentary tech support and ordered an external adapter for the drive

Zosi Tech Support Technician referred me to website for software download to have PC access

kept shutting down on me contacted “tech support” which sent me a upgrade I had to download on computer and put it on a thumb drive as they said and then run the upgrade soon as I did upgrade “video loss” on every camera

, the problem is the vendor is based in China and has no tech support except by email, I bought it 3 weeks ago and it worked fine the vendor so far has been responsive via email.

Tech support is extremely basic and seems unable to help with anything more than simple setup and operation.

Their tech support was extremely thorough in helping me troubleshoot and identify exactly what was wrong and they had a replacement out the next day

Thanks to tech support

U will be amazed of the footage dynamicd and the color