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Minor cosmetic issues not worth the hassle of disassembly and returning for an exchange
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Seriously, if you are a normal person the odor is not an issue and your health is not going to be compromised with the presence of this chair in you office or home.
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If that's what you plan to do, then this issue may not be a problem for you
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I'm sure that as I get accustomed to the chair, it won't be an issue, but I've been spoiled by the $1200 super-ergo chairs at my office building, and can't help but wish for padded arms
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I hope they remedy this issue with their Taiwanese manufacturer.
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I sometimes add the use of a lumbar roll as I have some sporadic back issues.
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I work from home, I have back and joint issues, and I'm currently 6 months pregnant.