At the beginning, I have some difficulties in configuring the system and have called the customer support for assistance.

The customer support staff are very helpful and most of the time they are able to resolve my issues.

I did need a little help from customer support configuring my system for viewing over the internet

Customer support answered right away, and quickly resolved my problem in one short phone call

Highly recommend customer support from Amcrest.

I've been using Amcrest for 2 plus years and am very satisfied with the hardware and especially customer support.

They spoke of phone apps crashing, setting up router requiring multiple calls to customer support, DVRs crashing/rebooting all the time, fiddling with camera brightness/color settings to get acceptable pictures, components not working, etc.

I called customer support and after over a hour they told me they would have to have a tech supervisor call me back.

Did not now how to do it, so contacted customer support spoke to Dominick Parker and he was able to log in and download the video for me

There is some complexity in using the hardware and software (you can access the system from a computer app, browser, or smartphone app), so good customer support is crucial