After 3 weeks I was finally able to get a good tech support person which after trouble shooting DVR found out it was a bad system and they need to replace DVR AND Camera

There were some hiccups setting up the recording functionality (figuring out the triggers) and I contacted tech support.

Tech Support: I did have a few minor technical issues and questions where i had to contact Amcrest Support

Gary Hyler, TECH SUPPORT, WAS HELPFUL IN SETTING UP MOTION DETECTION ONMY COMPUTER

Tech support is located in different country they are very hard to understand

8 months of weekly tech support calls

Tech Support: I did have a few minor technical issues and questions where i had to contact Amcrest Support

Has taken 3 weeks for tech support to look into issue to try and resolve

I'd give it 5 stars if tech support had been better.

I did have to call Amcrest’s tech support line and spoke to Dennis Roth who was very patient with my questions about how to set up the network to the internet.

Arthur was the third tech support