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Anker support manually checked the next batch to ensure it would work and then shipped out another replacement
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Anker support is also very easy to work with and is very helpful
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After troubleshooting to the best of my ability (updating graphics and USB drivers, testing on multiple computers, etc.), I reached out to Anker support
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Anker support was able to replace the defective unit for another
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The replacement unit had the same issue, so I provided this additional information to Anker support
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I have tried it on both a monitor as well as a 4k
