Two calls to tech support over 3 days resulted in, "we are working on it and will get back to you when it is fixed

Tech support is TERRIBLE, not particularly fluent in English, and virtually no help

It is a major disappointment with the tech support after spending this amount of money

Tech support is in India and there are some language issues which caused this mix-up

so I decided to contact the company tech support over the phone, boy I was waiting on the phone listening the message for 45

I called NetGear and talked to tech support who agreed after trying to troubleshoot it that I had a bad camera

Tech support is TERRIBLE, not particularly fluent in English, and virtually no help

All of this per their tech support guy