• Reviews around customer support (4.38 of 5)

    Arlo Technologies Security System by NETGEAR - 2 Wire-Free HD Cameras, Indoor/Outdoor, Night Vision (VMS3230C) with Extra Outdoor Mount (VMA1000) - New Version, Works with Alexa

    • To be fair we purchased the system from Best Buy and the customer support personnel were unable to express the amount of system requirements
    • Customer support blamed the issue on my internet provider
    • Their customer support is terrible.
    • Now customer support is telling me that I am beyond me warranty period and they can not replace or repair an obvious defective security camera system
    • They have a very knowledgeable and helpful customer support.
    • Netgear can certainly afford a better customer support service
    • Their customer support is terrible.
    • Currently, I can't login from my computer, only my phone, 4 of the 5 cameras which all have fresh batteries are off line, and I've been waiting for 3 days to hear back from customer support
    • 2 customer support long waits and it sucks.
    • Now, trying to contact customer support
    • Customer support blamed the issue on my internet provider
    • I asked to speak with level two customer support and was told that would not happen
    • I’ve read through customer support forums and have been unsuccessful in resolving the issue
    • Don’t waste your money on this camera system, look somewhere else for a better product with customer support that can help deal with problems, and not read a prepared script
    • Had my internet provider check the signal as per customer supports suggestions
    • cameras arrived didn,t work tech support was awful no help ordered new cameras able to hook them up very poor quality fuzzy etc a very poor product with little tech support returned them for a refund
    • n’t work at all
    • cameras arrived didn,t work tech support was awful no help ordered new cameras able to hook them up very poor quality fuzzy etc a very poor product with little tech support returned them for a refund
    • n’t work at all