I made sure it wasn’t the signal, and then called customer support.

Why bother?Spoke with technical support and customer support was basically told "Sorry nothing we will

Arris's customer support was horrible

Customer support also wasn't any more helpful than suggesting that we restore it to factory settings (which didn't help)

Bad device and worse customer support.

Customer support also wasn't any more helpful than suggesting that we restore it to factory settings (which didn't help)

Arris's customer support was horrible

Bad device and worse customer support.

Set up and customer support was not an enjoyable experience

I have to call the customer support line.

TLDR customer support gives me a 3 day run around and I end up sending the modem back.

I purhcased this product on OCT 2019 and I have called incluiding today 4 times to customer support for the follwogin reasons.1-

So I call the Customer Support Line and now they're telling me the only way they'll honor the 2 Year Warranty on a product I bought in September, is to call my ISP again, sit on the phone with them for ANOTHER hour to get my old modem re-added.

Customer support was great and it’s up and running without a hitch

The past two weeks I've been back home and performance has been abysmal, under 1 Mb/s in both directions

Replaced an older Arris unit that supported 1GB/S in theory, but not by Comcast

n’t work

The past two weeks I've been back home and performance has been abysmal, under 1 Mb/s in both directions

Replaced an older Arris unit that supported 1GB/S in theory, but not by Comcast

n’t work