My advice is do NOT purchase the Arris SB6183 - their customer "service" is pathetic and blame the Internet provider (in my case TWC)

Had some difficulty with reading Mac number, letter O vs number 0 called customer service,answered phone in less then 3 rings, service rep was great, modem up and running several minutes later

One of the best customer service experiences I've had thus far.

The Arris modem may prove to be a good unit, but their customer service is horrible

Customer service at Arris is a joke.

DO NOT BUY THIS PRODUCT , while the product it’s self is decent the customer service is absolutely horrible , I bought this and it says it comes with a 2 year warranty , mine went out after about a year , The customer service phone number is about absolutely impossible to find online, after I did find it I called and The customer service agent was absolutely disrespectful and didn’t want to be bothered with my problem, it took me a half an hour to get her to transfer me to the manager and while I was in the middle of talking put me on hold , The manager was worse than the customer service rep , after all the trouble

P.S. Reminiscing to not too long ago, when 30 mb/s was considered "fast", and now I'm cruising at 30 MB/s...

n’t had any issues with this modem/router

P.S. Reminiscing to not too long ago, when 30 mb/s was considered "fast", and now I'm cruising at 30 MB/s...

Does run a little warm like my router so moved the modem over by the router where it can share the air from a wall powered USB 5 v, 2 amp fan.

excellent modem - works great - sucker that the older version of the one I

excellent modem - works great - sucker that the older version of the one I

excellent modem - works great - sucker that the older version of the one I