And what does Asus "support" tell me, sorry, "this does not qualify for a replacement unit" so they refuse to replace

Asus "support" is of no help at all.

I tried again yesterday and called Asus support, they came to the conclusion that the wifi signal doesn't work.

Asus support wastes an hour on phone trying to make sure I was resetting it properly

I called Asus support to make sure I wasn't missing something, the phone support person really liked that I knew what I was doing and made the recommendation that I add a 2nd router in repeater mode, (this option would cost me a minimum of another $100-200)

Eventually I had to contact ASUS support, which I did yesterday.

I contacted ASUS support and they gave me an RMA# to send them back the unit for repair

ASUS support is even worse

Reaching Asus support was easy and could getsomeone to talk to me on the phone fairly quickly who created an RMA for repair

So I contacted Asus support again and supplied them with all of the debugging information that they asked for

Even called ASUS support for their reset and diagnostic procedures, same result.

I contacted Asus support and provided the problem information

I contacted Asus support and after 10 days of emails, it became obvious that they weren't getting any closer to a resolution.

ASUS SUPPORT IS TERRIBLE

With all of the ASUS routers that I have installed, this is the first time I have had to work with ASUS support

The radio is suspect, the coverage range is awful, ASUS support is infuriating, and radio burns out

In spite of hours online and further hours on the phone with ASUS support, I had to work this out on my own

I had to spend 1 hour on the phone with Asus support where I was escalated to a supervisor to troubleshoot the router.

Will update if when I get it back from asus support

Ultimately I was asked to return this back to Amazon after again going through Asus support hell

ASUS support is unaware of how TCP/IP works.

Most disappointing thing is that it's very difficult to get anything out of Asus support - warranty doesn't seem to mean much

The experience with ASUS support has been very disappointing so far

I tried to get help from Asus support in Poland (where I live), unfortunately they could not help me because they

Asus support was willing to help but not very knowledgeable and very quick to pull the RMA trigger saying they have had quite a few calls for it

Second, and almost as important for me, Asus support Staff was easy to reach, professional, courteous, and patient.

Now after 4 weeks of going back and forth with Asus support I get an email from them today asking 'what the problem is.

ASUS support provided no help whatsoever in getting this trash to connect to the Internet.

I have tried firmware upgrades, read all of the forums, worked with Asus support and cannot get the 2.4g band to work.

Missed the return date policy because i was trying to troubleshoot this issue with Asus support

I've been in touch with ASUS support multiple times and they have no answer

Talked with asus support, they acknowledged it was faulty

It got stuck in LED flashing loop and even Asus support couldn't helped me

I contacted ASUS support and Neil S and Kristoffer H and Jhoanna P and Medard M. and John S and Jhed C and Ren M. and Alexis G and a couple of others who didn’t provide a name, all sent

I will contact Asus Support and see how they can help me with this issue (a new unit or a refund is expected to be honest)UPDATE: after contacting Asus support the unit was replaced and right now it is working fine, I won't update the firmware for a few days just to make sure it doesn't break again

I Emailed ASUS support and they replied with a request for information that I included in that first eMail (such as the firmware version).

I reset the router, tried different firmware versions which I downloaded from the ASUS support site, restored the router to factory settings, verified the 2.4 channel's radio was enabled, and other troubleshooting steps.

Contacting Asus support if you have any technical expertise is useless

The radio is suspect, the coverage range is awful, ASUS support is infuriating, and radio burns out

Asus support painfully slow to fix and lots of back and forth

ASUS SUPPORT IS TERRIBLE

ASUS support is even worse

Asus support wastes an hour on phone trying to make sure I was resetting it properly

And what does Asus "support" tell me, sorry, "this does not qualify for a replacement unit" so they refuse to replace

Based on other's experiences with ASUS support, I'm not even going to bother trying to send it in to have it repaired.

Asus support has been less than worthless.

This router and ASUS support are pieces of garbage.

I contacted ASUS support and over the course of SIX WEEKS I was bounced between support agents who each gave me a canned 'thank you for contacting asus support!

I'm still waiting to receive it from asus support

After a couple of more hours trying to access the online GUI from which I repeatedly got a "not authorized" message, trying to find something helpful on the Asus support pages and re-reading the manual I simply gave up

Asus support tried to debug it and we tried 3 sets of firmware from Nov 2017 up until the latest 3.0.0.4.384_20379 and none of it worked

- Joan in ASUS support arranged for service work.

I also searched and posted 2 separate posts on the Asus support forums and received the same general response

Worked with ASUS support for 3.5 hours, last person I spoke with put me on hold for 40 minutes and never came back

but Asus support wanted to use my network as a test for several weeks while 2 levels of support ran through their written script

Called ASUS support, was told to send it back, since it's out of warranty, for sure I have to pay for the shipping, and most likely I need to pay for repair/replacement

I've replaced it with a spare router I had (the one I actually bought the ASUS router to replace) and am waiting for a response from ASUS Support on my RMA request

Based on the cost vs how long it lasted without issue and the fact that the ASUS support was

Asus support just said bad router and to return it

ASUS support is really slow and told me that they couldn't troubleshoot because I'm not using it, in the NA region

ASUS support is really slow and told me that they couldn't troubleshoot because I'm not using it, in the NA region

They gave me some technical info and recommended asking ASUS support to see if there were tweaks to settings that might work

ASUS support is excellent as is the product.

After trying several power cycles I gave up and called ASUS support who had me do a hardware reset of the router

Asus support painfully slow to fix and lots of back and forth

ASUS support had no answer as to when issue would be resolved

Very frustrating as I'm technology literate and have used an earlier model with similar firmware.

They will not give you a refund for the unit and will continue to send you a refurbished unit that is very likely to break as it seems these are hit or miss on hardware issues

Works as it is supposed to

The downside is that file transfers for my laptop to my multi homed NAS box (an 8 by Synology with network teaming) isn't as fast as with the Google OnHub that I pulled out to test this.

Using the smart connect rules, I was able to get the router to stabilize as long as I kept everything from connecting to the 5Ghz-1 (Lower) channel.

QoS and bandwidth manager works as it should

I'm really bummed as I was excited about this router and have had nothing but good things to say about ASUS from my experience with my old router

I asked for a warranty replacement instead because I have no other router, but they have to escalate it up and get it approved as that is not standard procedure

I've had high hopes of one day it may just start working as it should considering what I've paid for it

We have multiple clients attached, our labtop can finally work as it was designed

We have slow internet (8Mb/s)

We have slow internet (8Mb/s)

We have slow internet (8Mb/s)

n’t had not one issue at all

n’t go wrong with this router