I have spent many hours researching these issues with tech support and on the forums and could never find any solutions for these problems.

And no other router offers the high-level of tech support or warranty that Asus offers.

I have work with ASUS tech support for weeks on these issues

Tech support didn’t even try to trouble shoot after I mentioned I had already checked firmware and did a reboot.

Tech support is

Tech support from ASUS was not helpful.

Spent 2 days over email with tech support

I was on the phone with tech support for an hour

The 68 and the 66 I have had for over 3 or 4 years and not once had to call tech support

but I never needed a tech support before

And the replacement router drops VPN users after 1 hour and 45 minutes and again ASUS “tech support” is no help

I spoke with ASUS tech support who was not helpful.

I don't have the inclination, let alone the time, to duke this out with a tech support rep over email or the phone, or to read forum posting after forum posting all afternoon to experiment with fixes and workarounds and 3rd-party firmware.

They promised a call back from a higher level of tech support (and I had to call them because they didn't)

I reached out to Asus tech support, but they only offer tier 1 support and the issue was not in their knowledge base

I asked to speak with Tech support supervisor and was told that no one was available at the time but that a supervisor would get back to me

I spent at least 8 hours on the phone w asus tech support (who I could barley understand

No one in their tech support has any idea why this keeps happening.

Sat on the phone with ASUS Tech Support for 1 1/2 hours, 1/2 hour pretty much on hold.

The antenna never stayed up straight, and although the router is clearly dead tech support is still trying to fix it.

Also, last time I checked Netgear offers only 90 days free tech support.

spent 4 hours with their tech support only to roll back the firmware 4 versions

The main reason I would not buy an ASUS router is due to the horrible tech support

This product does not do everything they proclaim it does - however - the product is worlds better than the pathetic excuse for tech support ASUS has

The best thing about ASUS is the Tech support is free unlike the other brands

I began trying to trouble shoot it using the horrible email tech support from ASUS

Now that it died, was on phone with tech support, and was passed around to 5 different people.

Tech Support had me to backdate the firmware to older versions

I would expect a tech support agent knowledgeable in basic network concepts.

Called tech support and got nowhere.

In the midst of a tech support case now to troubleshoot the issue.5GHz works great

Great experience with Asus tech support!

I spent four hours with tech-support, two different techs because the first one hung up on me and it worked for about two hours

I called tech support (asus) and we back dated the firmware and it worked for about an hour

It seems that tech support would be open in what is probably the peak purchase time of the year

I started getting impatient because it has been almost 2 hours since I attempted calling ASUS for tech support and it was because Kurt was very unpleasant

26 years of IT background and have never experienced tech support for a product this bad.

I called tech support and the problem turned out to that my browser cache was keeping me from connecting to it (makes sense but have never run into that before in over a dozen router setups)

I called tech support and after some time troubleshooting they told me it was dead

I’ve been banging my head against the wall with their tech support for over a week

Spent almost 4 hours on the phone with tech support the first day, and another 3 hours with a higher level tech a few days later

With both routers, after hours of back and forth with their tech support, I was told " You've exhausted all troubleshooting procedures, here's a case number

Asus said the router is out of warranty and tech support was unable to help so its now our problem when they caused it.

If the first step on a new router, when you call tech support, is "reset to factory", then you should probably return it as soon as possible

Worked with Asus Tech support for over 3 weeks trying to get it to function properly.

By the way, don't even bother with ASUS tech support.

I've only had it for week but the setup is extremely easy and ASUS tech support during setup was very helpful

Would never give the router five stars due to the fact that their tech support is soooo bad

I spend hours calling tech support and finally the last tech support told me that their AiMesh for Guest Network is work in progress.

I was able to get through to tech-support quickly and they were not able to resolve the issue so it was sent back for service

The tech support on Asus is also the worst in the industry.

Tech support told me to try to flash the firmware in recovery mode again (smh) and if that does not work contact them again

The tech support on Asus is also the worst in the industry.

Called Asus tech support to setup my new router.

Would never give the router five stars due to the fact that their tech support is soooo bad

My last router (huge mistake) was the Netgear WNDR 4000 and while it performed well, they lied to me on multiple occasions when I spoke to their tech support people.

After struggling for over a week to fix it on my own, I called Asus tech support.

Going back to tech support AGAIN.

However, today, I called Asus's tech support, they answered quickly, the technician had me go into the router settings, made a very few adjustments, and everything started working fine!

Asus said the router is out of warranty and tech support was unable to help so its now our problem when they caused it.

n’t had not one issue at all

n’t go wrong with this router

We have slow internet (8Mb/s)

n’t had not one issue at all

n’t go wrong with this router